• Frequently Asked Questions About Sales Taxes

  Will US customers be charged sales taxes? Yes, US customers are subject to state and local sales taxes. Your postal code (mentioned in your billing address) will decide the applicable state and local tax rates. Note: Sales tax charges will be included as a line item on your billing statement or invoice. AfterShip is currently registered to collect sales taxes or other transaction-related taxes in: California New York Tennessee Texas Utah Washington New Jersey ConneFew readers

• Best Practices to Handle International Returns Shipping

  Overview International returns are difficult for online shoppers and merchants alike. Different rules and regulations, longer wait times, extra costs and fees, and additional documentation during customs clearance in each country make the process seem impossible. What makes the process notoriously difficult is the lack of centralized and efficient tracking of the returns because of the fragmented courier and carrier network. Tip: It's advisable to check with your fulfillment partFew readers

• Troubleshooting Common Functional Problems

  Overview Here is the list of common errors customers face while using AfterShip Returns for their eCommerce problems and why they occur in the first place. Error: Refund failed Reason: There is a known limitation between Shopify and Meta (Facebook, Instagram, or Marketplace) that you can only fuFew readers

• Why am I receiving an error code while processing a refund for my WooCommerce customer?

  Error: Unable to refund for WooCommerce merchant Reason: If you are processing WooCommerce refund in AfterShip Returns and have Cloudflare configured as your cloud gateway, Cloudflare may block the API refund requests. This may happen because of Cloudflare's Web Application Firewall (WAF) settings which is perceiving your WooCommerce return requests from AfterShip Returns as a threat and consequently blocking them. Solution: Modify the Web Application Firewall (WAF) rules to whiteFew readers