New version

• Auto-Release Shopify Exchange Items

  Overview As many merchants use third-party fulfillment apps to fulfill exchange orders, they face fulfillment issues when a new exchange order is automatically created or fulfilled on Shopify, even when the item is yet to be returned. AfterShip Returns allows you to switch the status of an exchange order from Unfulfilled to On hold when the item is not returned and back to UnfulfilledSome readers

• Set Up Replace With the Same Item Resolution Settings

  Overview Customers want products, not refunds. Even if they are not fully satisfied with the product they received, they would still prefer a simple exchange with a better alternative instead of returning it altogether. This simple barter is convenient for them and beneficial for your brand and cash flow. AfterShip Returns’ Replace with the same itemFew readers

• Set Up Refund and Exchange Methods

  Overview A smooth returns process plays a major role in determining customer satisfaction and loyalty. When customers know that they can get their money back just as easily as they spend it, they’ll shop more confidently and spend more. Offering customers the right mix of methods to resolve their return requests paves the way for increased customer lifetime value and a positive returns experience. AfterShip Returns offers your customers multiple methods to resolve their return requests anFew readers

• Set Up Exchange for Other Items Resolution Settings

  Overview AfterShip Return’s Exchange for other items upgraded (V2) feature leverages your existing Shopify collections to encourage customers to opt for exchanges instead of returns by incentivizing them with bonus credits and pre-discount applications. This helps you retain and increase revenue with the additional benefits of selecting and setting upFew readers

• Shopify Exchange Flow and Full Value Discount Guide (Coming soon)

  Overview A new exchange order flow— Full Value Exchange Order (Discount On/Off) has been introduced for the Shopify platform. All exchange orders— Replacement or exchange for cheaper or expensive items will now follow this updated process, except for cases where Shopify checkout is used to charge money (Shopify will create the exchange order after the payment is processed). The new flow simplifies tax repFew readers

• How to Manually and Auto-Create Exchange Orders

  Overview AfterShip’s updated method of exchange order creation is easy for tax reporting reconciliation for Shopify merchants, as you can choose to create a full value discount order or full value order without discount. Learn more With the latest feature enhancement, a single condition will be applied to all the auto-create exchange order scenarios undeFew readers

• Customize Shopify Exchange Order Prefix and Suffix

  Overview Merchants can customize exchange order names in Shopify when AfterShip Returns create an exchange order. This will help recognize the exchange order on Shopify and link the original order and exchange order by order name. Set up new exchange orders prefix for ShopifyFew readers

• Auto-Update Return Status to Shopify with Shopify Returns API

  Overview AfterShip Returns will automatically update the return status of an order to “Returned” on Shopify when the Return Merchandise Authorization (RMA) is resolved. This is done by integrating with the Shopify Return API . This flow allows you to see which orders have been returned and ensures yoFew readers

• New Exchange Order Flow

  Starting September 9th, 2024, we are introducing some significant changes to our existing order exchange flow. Starting September 9th, 2024, AfterShip Returns is introducing a new exchange order flow for its customers. The Full Value Exchange Order (Discount On/Off) Flow will be implemented where the item being returned will be replaced with a new item of equal value or higher (upsell) for all the exchange order scenarios. This means the exchange order will be created for the full retailFew readers

Legacy version

• Exchange for Other Items: On-Store Setup (Shopify checkout)

  This is a legacy version Overview AfterShip Return’s Exchange for other items: Exchange on your store feature leverages your existing Shopify collections to encourage customers to opt for exchanges instead of returns by incentivizing them with bonus credits. This helps you retain and increase revenue. The Exchange on your store feature redirects your customers directly to your stFeatured

• Customize Return Resolution Methods

  Overview A smooth returns process plays a major role in determining customer satisfaction and loyalty. When customers know that they can get their money back just as easily as they spend it, they’ll shop more confidently and spend more. Offering customers the right mix of methods to resolve their return requests paves the wFeatured

• Exchange for Other Items: On-Store Setup (Stripe Checkout)

  Overview As going through Shopify Checkout would require an exchange to be seen as an immediate purchase, the exchange order is created before the item is returned. AfterShip Returns has enabled the Stripe checkout option for merchants, which allows them to preserve the “Exchange Request” by capturing payment through Stripe + AfterShip, and holding the new exchangeFew readers

• How Does Pre-discount Credit Work

  Overview Merchants can now enable the pre-discount credit feature with AfterShip Returns. It gives shoppers the credit according to the original value of an item, instead of the discounted value they paid. It means they have a little extra to spend when doing an exchange. This help guide will explain how pre-discount credit works. 📢 What you’llFew readers

• Manage Exchange for Other Items RMAs and Orders: Shopify Checkout

  Overview This tutorial will walk you through the steps to manage exchange orders when a customer opts to exchange an item with another item from your store instead of a refund. The article will also reflect on the changes you will see in the AfterShip Returns admin portal once you receive exchange orders and how to quickly identify and process them. RMA management in AfterShip ReturnsFew readers

• How to Control the Fulfillment Status of Exchange Orders

  This is a legacy version Overview As many merchants use third-party fulfillment apps to fulfill exchange orders, they face fulfillment issues when a new exchange order is automatically created or fulfilled on Shopify, even when the item is yet to be returned. AfterShip Returns allows you to switch the status of an exchange order from Unfulfilled to On hold when the item is not retFew readers

• Exchange for Other Items: In-App Setup

  Overview AfterShip Returns allows merchants to enable their customers to exchange their purchased items for any product in their catalog right inside the AfterShip Returns return portal. 📢 What you’ll learn In this article, we will show you: Exchange for other items: In-app flow Basic settings: Configure Shopify checkout flow (3-step-1-basPopular

• How to Refund Store Credits by Issuing a Gift Card

  Overview AfterShip Returns offers merchants the option to provide their customers refunds in the form of store credits as a way to retain revenue while allowing customers to spend their refund amount on other items from the store catalog. Activating the option to issue refunds to store credits for customers on the returns portal is pretty straightforward. It can be dPopular

• Set Up Automation Rules for Auto-Refunds

  Overview Shoppers always expect a faster refund after returning an item, and it’s the merchant’s responsibility to keep a close eye on all the shipments and release the order amount asap. With AfterShip Tracking and AfterShip Returns, you can easily address your pain points related tPopular

• Set Up Instant Exchanges

  Overview Exchange request approvals are frustrating for both customers and merchants. Customers want instant approval for the products they like to return and the item they want delivered to them pronto. There is a high possibility that a low-stock item customers want in exchange may run out of stock by the time their request gets approved. Subsequently, it will take additionaFew readers

• Exchange for Other Items: Modify the Credit Banner for In-Store Exchange

  Overview When interacting with different apps and sales channels, Shopify themes behave and function differently. Their design and UI elements modify independently and sometimes collide with the installed apps’ and sales channels’ UI and design elements. AfterShip Return’s Exchange for other items: In-store Exchange settings redirect your customers to your website to make a new purchase in exchanFew readers

• How to Set up a Minimum Inventory Level for Exchange Items

  Overview AfterShip Returns enables you to set up a minimum inventory level for exchange items to make inventory management more efficient and ensure buyers a seamless return experience. 📢 What you’ll learn Steps to enable the minimum inventory setting How to determine the most appropriate threshold (3-how-to-determine-thFew readers

• How to Set Flexible Resolutions Based on Different Conditions

  Overview As an eCommerce merchant, it is important to be able to set flexible resolutions based on different conditions to accommodate both your and the diverse needs of your customers. AfterShip Returns allows you to set flexible resolutions based on different conditions. How to set up resolutions based on conditions LFew readers

• Managing Instant Exchange Return Requests

  Overview Managing return requests for instant exchanges is similar to managing a normal return request. The only difference is the credit card authorization amount hold that will be displayed on the RMA detail. Based on whether the customer returns the item within the configured window for instant exchanges determines whether they will be charged for the full value of the returFew readers

• Exchange for Other Items: Salesforce Commerce Cloud On-Store Setup (Stripe Checkout)

  Overview Enabling the Stripe checkout option for Salesforce Commerce Cloud merchants requires additional steps and installations which are slight different from what Shopify and BigCommerce merchants are required to do, allowing them to preserve the “Exchange Request” by capturing payment through Stripe + AfterShip Returns, and holding the new exchange order until it triggers the set conFew readers

• Configure Shopify Refund Priority

  Overview AfterShip Returns offers merchants the option to provide their customers refunds to their original payment method, whether debit, credit card, or store credit/gift card. This way customers can get their money back and return the item without any hassle. To protect the interest of your customers and your business, you can set the refund priority for Shopify orders that are paid with multiple paFew readers