Carrier - Australia Post Troubleshooting Tips

Overview

If you are receiving an error messages related to Australia Post shipments, the article provides the troubleshooting tips to help you resolve the issues.

Error messages

data.shipment.ship_from address is invalid

What it means

The error indicates that the shipper's address provided for the shipment is either invalid, incorrect, missing, or nonexistent.

How to solve

Generally, our response will include the suggestion address, such as data.shipment.ship_from.address is invalid, the correct address might be 133 MAIN STREET, METHVEN ... ... Please update your ship_from address and try again. You can use the suggested address and attempt to process the shipment again.
If you're uncertain about the validity of the address, use Australia Post's Address and Postal Code Finder service to verify its correctness.

data.shipment.ship_to address is invalid

What it means

The error indicates that the recipient's address provided for the shipment is either invalid, incorrect, missing, or nonexistent.

How to solve

Generally, our response will include the suggestion address, such as data.shipment.ship_to.address is invalid, the correct address might be 133 MAIN STREET, METHVEN ... ... Please update your ship_from address and try again. You can use the suggested address and attempt to process the shipment again.
If you're uncertain about the validity of the address, use Australia Post's Address and Postal Code Finder service to verify its correctness.

data.shipment.ship_from.state is too long, maximum length is 3

What it means

The length of the shipper's address state is too long; the maximum length is 3.

How to solve

Ensure that you shipment.ship_from.state length is less than or equal to 3.
If you're uncertain about the validity of the address, use Australia Post's Address and Postal Code Finder service to verify its correctness.

data.shipment.ship_from.state must be one of ['VIC','NT','WA','ACT','QLD','TAS','SA','NSW']

What it means

The state of the shipper's address is incorrect for your shipment, the state can only be one of VIC, NT, WA, ACT, QLD, TAS, SA, NSW.

How to solve

Ensure that you shipment.ship_from.state is it correct.
If you're uncertain about the validity of the address, use Australia Post's Address and Postal Code Finder service to verify its correctness.

Updated on: 10/10/2024