Carrier - Canada Post Troubleshooting Tips

Overview

If you are receiving an error messages related to the Canada Post shipments, the article provides the troubleshooting tips to help you resolve the issues.

Error messages

data.shipment.ship_from.postal_code is invalid

What does it mean

The error indicates that the postal code provided for the shipment's origin address (shipper's address) is either invalid, missing, incorrect, or nonexistent.

How to solve

Generally, our response will include the suggestion address, such as data.shipment.ship_from.postal_code is invalid, the correct postal_code might be 48000. Please update your postal_code and try again. You can use the suggested postal_code to retry.
If you're uncertain about the validity of the address, use Canada Post's Find a postal code service to verify its correctness.

data.shipment.ship_to.postal_code is invalid

What it means

The error indicates that the postal code provided for the shipment's destination address (recipient's address) is either invalid, missing, incorrect, or nonexistent.

How to solve

Generally, our response will include the suggestion address, such as data.shipment.ship_to.postal_code is invalid, the correct postal_code might be 48000. Please update your postal_code and try again. You can use the suggested postal_code to retry.
If you're uncertain about the validity of the address, use Canada Post's Find a postal code service to verify its correctness.

data.shipper_account is unavailable. please login to Canada Post's portal page to confirm the details, or contact your account manager for assistance

What it means

The payment account is currently unavailable. This may be due to insufficient funds or invalid information associated with the credit card.

How to solve

You may log in to the Canada Post's portal to verify the validity of the credit card, or alternatively, contact your account manager for further assistance.

Updated on: 08/10/2024