Carrier - Correos Spain Troubleshooting Tips

Overview

If you are receiving an error messages related to the Correos Spain shipments, the article provides the troubleshooting tips to help you resolve the issues.

Error messages

The user does not have the contract/detailable associated

What does it mean

The error indicates that your contract is not associated with AfterShip for label generation.

How to solve

Please follow the developer guide to make the association with Correos Spain team.

If you meet this error right after you update the carrier account, please contact our support team to rollback your carrier account first.

Error messages

There is no  labeller code for that contract/detailable

What does it mean

The error indicates that your labeller code is probably wrong for provided contract.

How to solve

Please ensure you have input all the credentials: Labeller code, Client number and Contract number with correct value. If you have any questions, contact your Correos Spain sales person.

Error messages

Invalid province

Invalid admission province

What does it mean

The error indicates that your address state is wrong. It could be either ship from address or ship to address.

How to solve

Please verify your address and make sure the state value matches one from the Correos Spain province list here.

If you’re unsure of the correct state, Correos Spain allows leaving the state field blank when generating labels. However, ensure that all other address details are accurate to prevent delivery issues.

Error messages

Postal code does not match sender province

What does it mean

The error indicates that your ship from postal code doesn't match the state. The possible reason is the state is wrong.

How to solve

Please verify your address and make sure the state value matches one from the Correos Spain province list here.

Then, make sure your postal code matches the state. If you’re unsure about the correct state, Correos Spain allows you to leave the state field blank when generating labels. However, please double-check that all other address details are accurate to avoid delivery issues.

Error messages

Postal code does not match addressee province

What does it mean

The error indicates that your ship to postal code doesn't match the state. The possible reason is the state is wrong.

How to solve

Please verify your address and make sure the state value matches one from the Correos Spain province list here.

Then, ensure that your postal code matches the state. If you’re unsure of the correct state, Correos Spain allows leaving the state field blank when generating labels. Just make sure all other address details are accurate to prevent delivery failures.

If you have any further questions, feel free to contact our support team via live chat or email us at [email protected].

Updated on: 29/09/2025