Carrier - Royal Mail Troubleshooting Tips

Overview

If you are receiving error messages related to Royal Mail, the article provides the troubleshooting tips to help you resolve the issue.

data.shipper_account is unavailable, the account location is not active.

What does it mean

If this is a new carrier account, it typically takes 3 to 5 business days for Royal Mail team to activate it for use with AfterShip Shipping to create shipping labels.
If you've already created Royal Mail shipping labels using AfterShip Shipping but are now facing this issue, it's possible that your Royal Mail account doesn't have sufficient funds to create new labels.

How to solve

If this is a newly created carrier account, please wait for 3 to 5 working days and attempt to create labels again. For additional information, visit this Royal Mail guide.
If you've previously created labels but are now facing this issue, add funds to your Royal Mail account to continue creating new labels or reach out to your account manager for further assistance.

Updated on: 08/10/2024