Articles on: Troubleshooting Tips

Carrier - UPS Mail Innovation Troubleshooting Tips

Overview



If you are receiving an error messages related to the UPS Mail Innovation shipments, the article provides the troubleshooting tips to help you resolve the issues.

Error messages



Your UPS Account number is not authorized for Mail Innovations Single Returns Shipment.
UPS account: PostalCode and/or CountryCode input does not match those associated with the AccountNumber


Your UPS Account number is not authorized for Mail Innovations Single Returns Shipment


What does it mean



Your account is not authorized to use the return shipment service.

How to solve



Please contact your UPS account manager to obtain authorization. You can find the contact information here.


UPS account:PostalCode and/or CountryCode input does not match those associated with the AccountNumber


What does it mean



The address entered does not match the Primary Contact Information for the account.

How to solve



Please log in to the UPS portal and find Addresses as below. Verify the addresses associated with your account.

Updated on: 08/10/2024

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