Articles on: Troubleshooting Tips

Carrier - VESYL Troubleshooting Tips

Overview



If you are receiving an error message related to VESYL's billing, the article provides the troubleshooting tips to help you resolve the issue.

User is only allowed to be charged manually


What does it mean



The error indicates that the customer has not enabled auto-billing in the VESYL portal. Therefore, VESYL can only process charges manually.

How to solve



Log in to your VESYL account and access the Billing settings.
Under Balances and Payment Methods, click + Add funds to add funds to your VESYL account manually, or you can also enable Auto recharge option in VESYL for future preference. This will allow automatic billing and prevent similar issues going forward.


Updated on: 09/10/2024

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