Request Endicia Refund & Setup Auto Refund

Overview

This guide explains how to manually request a refund from Endicia and set up automatic refund services for unused USPS labels.

Which labels are eligible for a refund?

To qualify for a refund, the following conditions must be met for unused USPS labels:

The item must not have been scanned by USPS.
The refund request must be made within 30 days of printing the label.

You can submit refund requests either before or after printing the SCAN form, as long as the label has not been scanned.

Manually request a refund at Endicia (You get 100% of refunded amount))

You can manually request a refund for unused labels directly from your Endicia account. No fee is charged by Endicia for this service.

Steps:

Log in to your account at endicia.com, and navigate to My Account > Tools > Request a Postage Refund.
Enter the search criteria, such as the destination ZIP code, tracking number, or date range.
Select the tracking numbers that are eligible and click Submit Refund Request.

Set up auto-refund at Endicia (You get 80% of refunded amount)

Endicia’s Auto-Refund Service (ARS) automatically detects and submits labels that may be eligible for a refund from USPS. Once the refund is processed, the refunded amount will be credited back to your postage account. Note that Endicia charges a 20% fee on the refunded amount.

Steps:

Log in to your account at endicia.com, and go to Update Profile > Auto-Refund Service.
Agree to the terms and provide an email address for refund notifications.

When will I receive my refund?

According to Endicia’s refund policy, refunds will be credited to your postage account 14 days after the mailing date or the date the refund request is submitted, whichever is later.

Updated on: 29/11/2024