Common

• Common Troubleshooting Tips

  Overview Here are some common errors you might encounter while processing your shipments across carriers. The article provides the troubleshooting tips to help you resolve the issues. Error messages data.shipment.shipto.city is a required property data.shipment.shipto.city is invalid data.shipment.shipto.postalcode is invalid data.shipSome readers

Carrier - USPS

This section contains no articles.

Carrier - FedEx

• Carrier - FedEx Troubleshooting Tips

  Overview If you are receiving error messages related to FedEx shipments, the article provides the troubleshooting tips to help you resolve the issue. Error messages What does it mean The total price of the item in your shipment's parcels has an invalid value. How to solve Admin UI Make sure that the package price you have entered is a valid value. To edit the item price, go to your *Few readers

Carrier - UPS

• Carrier - UPS Troubleshooting

  Overview If you are receiving an error messages related to the UPS shipments, the article provides the troubleshooting tips to help you resolve the issues. Error messages What does it mean The error message indicates that the phone number you’ve entered for the recipient is shorter than the minimum required length of 10 digits. How to solve Double check the recipient's phone number and confirm iFew readers

Carrier - Australia Post

• Carrier - Australia Post Troubleshooting Tips

  Overview If you are receiving an error messages related to Australia Post shipments, the article provides the troubleshooting tips to help you resolve the issues. Error messages What it means The error indicates that the shipper's address provided for the shipment is either invalid, incorrect, missing, or nonexistent. How to solve Generally, our response will include the suggestion address, such as data.shipment.shiFew readers

Carrier - DHL

• Carrier - DHL Express Troubleshooting Tips

  Overview If you are receiving error messages related to DHL Express, the article provides the troubleshooting tips to help you resolve the issue. What does it mean The error indicates that the address provided for the recipient of your shipment is incorrect or invalid. How to solve When you receive this message, our system in response might suggest a correct address, such as data.shipment.shipto address is invalid, theSome readers

Carrier - New Zealand Post

• Carrier - New Zealand Post Troubleshooting Tips

  Overview If you are receiving an error messages related to New Zealand Post shipments, the article provides the troubleshooting tips to help you resolve the issues. Error messages What does it mean The error indicates that the recipient's address provided for the shipment is either invalid, incorrect, missing, or nonexistent. How to solve Generally, our response will include the suggestion address, such as data.shipmeFew readers

Carrier - Canada Post

• Carrier - Canada Post Troubleshooting Tips

  Overview If you are receiving an error messages related to the Canada Post shipments, the article provides the troubleshooting tips to help you resolve the issues. Error messages What does it mean The error indicates that the postal code provided for the shipment's origin address (shipper's address) is either invalid, missing, incorrect, or nonexistent. How to solve Generally, our response will include the suggeFew readers

Carrier - TNT

• Carrier - TNT Troubleshooting Tips

  Overview If you are receiving an error messages related to the TNT shipments, the article provides the troubleshooting tips to help you resolve the issues. Error messages What does it mean The error indicates that the address provided for the shipment's origin (shipper's address) is either invalid, incorrect, missing, or nonexistent. How to solve Generally, our response will include the suggestion for the valid addrFew readers

Carrier - Delhivery

• Carrier - Delhivery Troubleshooting

  Overview If you are receiving an error messages related to Delhivery shipments, the article provides the troubleshooting tips to help you resolve the issues. Error messages What it means The credentials of your shipper account are incorrect. As a result, you are unable to create the shipping label. How to solve You will need to confirm the correcFew readers

Carrier - Deutsche Post DHL

• Carrier - Deutsche Post DHL Troubleshooting Tips

  Overview If you are receiving error messages related to Deutsche Post DHL, the article provides the troubleshooting tips to help you resolve the issue. Error message: Hard validation error occured. The selected billing number is not available What does it mean The error indicates that the billing number (account number) you are using for the shipment is unrecognizable or invalid. This usually happens when the billing number does not match the records of Deutsche Post DHL.Some readers

Carrier - SF Express

• Carrier - SF Express Troubleshooting Tips

  Overview If you are receiving an error messages related to SF Express shipments, the article provides the troubleshooting tips to help you resolve the issues. Error messages What does it mean Your SF Express account does not have the necessary permissions to create shipping labels. How to solve Please contact your SF Express sales manager to configure the permissions, and then try again. If you have any further questions, feFew readers

Carrier - Aramex

This section contains no articles.

Carrier - Endicia

• Carrier - Endicia Troubleshooting Tips

  Overview If you are receiving an error messages related to Endicia shipments, the article provides the troubleshooting tips to help you resolve the issues. What does it mean The error indicates that the boxtype you have selected is not compatible with the selected shipping service. Please note that some box types can be only used for particular carrier service. For example,Few readers

Carrier - Royal Mail

• Carrier - Royal Mail Troubleshooting Tips

  Overview If you are receiving error messages related to Royal Mail, the article provides the troubleshooting tips to help you resolve the issue. What does it mean If this is a new carrier account, it typically takes 3 to 5 business days for Royal Mail team to activate it for use with AfterShip Shipping to create shipping labels. How to solve If this is a newly created carrier account, pleasFew readers

• Carrier - Aramex Troubleshooting Tips

  Overview If you are receiving an error message related to the address validation for a pickup request with Aramex, the article provides the troubleshooting tips to help you resolve the issue. Error message What does it mean This indicates that the issue is related to the pickup address in your request, specifically the city name. The city name you entered isFew readers

• Carrier - DHL eCommerce US Troubleshooting

  Overview If you are receiving error messages related to DHL eCommerce US, the article provides the troubleshooting tips to help you resolve the issue. What it means This error message indicates that the system cannot find the tracking number associated with the label you are trying to cancel. Currently, the void label endpoint is only supported for specific service types by DHL eCommerce US. If your labeFew readers

• Carrier - UPS Mail Innovation Troubleshooting Tips

  Overview If you are receiving an error messages related to the UPS Mail Innovation shipments, the article provides the troubleshooting tips to help you resolve the issues. Error messages Your UPS Account number is not authorized for Mail Innovations Single Returns Shipment. UPS account: PostalCode and/or CountryCode input does not match those associated with the AccountNumber (2-ups-accFew readers

• Carrier - onTrac Troubleshooting Tips

  Overview If you are receiving an error message related to the destination address of the shipment with onTrac, the article provides the troubleshooting tips to help you resolve the issue. Error message What does it mean The error indicates the shipment address where the shipment is suppose to be delivered. The error also indicates that the address you have passed is not serviceable. How to solveFew readers

• Carrier - VESYL Troubleshooting Tips

  Overview If you are receiving an error message related to VESYL's billing, the article provides the troubleshooting tips to help you resolve the issue. What does it mean The error indicates that the customer has not enabled auto-billing in the VESYL portal. Therefore, VESYL can only process charges manually. How to solve Log in to your VESYL account and access the Billing settings. 2Few readers

• Carrier - DHL eCommerce Asia Troubleshooting

  Error: data.servicetype is not available for this shipment, please select an appropriate and acceptable service type What it means It typically indicates that the service you are trying to select or access is currently unavailable or restricted. For example, you selected a service type that can't be used for your destination, or your account settings have some limitations for this. How to solve Check the service type: Based on your shipment information, you can go to thFew readers

• Carrier - JNE Troubleshooting Tips

  Overview If you are receiving an error messages related to the JNE shipments, the article provides the troubleshooting tips to help you resolve the issues. Error messages What does it mean The error indicates that the shipto.postalcode is not valid according to JNE pre-set list. How to solve Please ensure your shipto.postalcode is included iFew readers

• Carrier - Correos Spain Troubleshooting Tips

  Overview If you are receiving an error messages related to the Correos Spain shipments, the article provides the troubleshooting tips to help you resolve the issues. Error messages What does it mean The error indicates that your contract is not associated with AfterShip for label generation. How to solve Please follow the developer guide (https://support.aftership.com/en/shipping/article/get-credentials-tFew readers

• Carrier - GLS Troubleshooting Tips

  Overview If you are receiving an error messages related to the GLS shipments, the article provides the troubleshooting tips to help you resolve the issues. Error messages What does it mean The error indicates that you have no sufficient permission to use the GLS Shop Returns Customer Plus API v3. How to solve Please follow the developer guide (https://support.aftership.com/en/shipping/article/get-credentials-to-aFew readers

• Carrier - Yodel Troubleshooting Tips

  Overview If you are receiving an error messages related to the Yodel shipments, the article provides the troubleshooting tips to help you resolve the issues. Error messages What does it mean The error indicates that your account is not enabled to use the 24HCLP/48HCLP service, which is Yodel Store service. How to solve Please ensure you have set the correct account number in AfterShip system to use the exFew readers

• Carrier - USPS Troubleshooting Tips

  Overview When using USPS for return shipments, the ZIP+4 postal code format (e.g., 12345-6789) is required under certain address validation settings. Specifically, this requirement applies when the toAddress.ignoreBadAddress parameter is set to true. Error: ZIPPlus4 is required for return label when toAddress.ignoreBadAddress is true What does this means If toAddress.ignoreBadAddress is set to true, the USPS return label system expects the full ZIP+4 code in theFew readers