Overview
If consumers don’t buy protection for orders that have a high risk (high value), merchants can buy protection for the order. Merchants would need to cover the protection cost themselves. We support merchants to buy protection from the admin UI or via CSV import.
How it works
1) Pre-conditions
Only for customers linked to the E-commerce platform. Platform supported: Shopify/ Woocommerce/ Salesforce/ Bigcommerce
2) Entrance
Admin dashboard > Protection > Coverages > Add coverage/ CSV import
3) How does it run?
1. Orders that can buy protection
Order status = unfilled
Order amount is ≥ $10 && ≤ $10,000
2. Add coverage to orders manually
When you click ‘Add coverage’, it will show the orders that are not protected. Merchants can choose which order to protect.
After choosing the orders and clicking ‘Add coverage’, Protection will buy protection for these orders, but no email will be sent out. We'll charge you for the premiums; you can see the details in the billing.
3. CSV import to add coverage
When you click ‘CSV import’, a pop-up will show.
Merchants can download the ‘Basic CSV template’ and input information: Order number/ Tracking number/ Carriers
When the customer uploads files, we’ll link the order number to the E-commerce platform and create coverage for the order.
4. When merchants buy protection via the admin portal, we’ll not send notifications to consumers about the order being protected.
But if the consumer files a claim for the order, we’ll send out notifications.