How to Check Shipping Exceptions Report

Plans: Premium and Enterprise Advanced plan Platforms: All platforms

Overview

The Exception analytics dashboard allows you to track and monitor shipments that encounter exceptions – including delivery issues such as delays, returns to sender, damage, or loss. This helps you to quickly identify the reasons behind delivery issues and take data-driven decisions to improve performance.

Use this dashboard to get answers to your questions, like when exceptions are happening, where they are occurring, which carriers are involved, and more.

What can you do with Exception analytics?

Using the Exception analytics dashboard, you can:

Track how exceptions change over time and compare with prior periods.
Evaluate exception rates across different carriers, services, and destinations
Visualize shipment outcomes like lost, damaged, or returned orders
Identify carriers or last-mile partners with the highest exception rates
Detect geographic exception hotspots – regions where delivery issues are more frequent
Apply filters like date, status, carrier, or destination, to explore specific data segments

Access Exception analytics dashboard

Follow the steps below to access Exception analytics dashboard:

Navigate to Analytics > click Exceptions.
Select a date range to define the period you are analyzing.
Apply filters (optional), such as Status, Carrier, Carrier service, Destination country/region, Destination state. This refines what you want to investigate.

Key metrics overview

At the top of the dashboard, you’ll find a summary of key exception metrics for your selected filters and date range.

Metrics	Description
Exception rate	Percentage of shipments that had at least one exception compared to all tracked shipments
Exception shipments	Total number of shipments that experienced any exception
Lost	Number of Shipments marked as lost
Damaged	Number of Shipments reported as damaged
Returned to sender	Shipments that were returned to the sender instead of being delivered

Each metric also shows a comparison with the previous period, helping you understand whether performance is improving or getting worse.

To know other metrics definitions, refer to this article: Shipment analytics metrics

Exception trends over time

The following charts help you understand how exceptions change over time and identify unusual patterns.

1. Exception shipments over time:

Shows the number of shipments with exception occurrences each day. Useful for spotting days with sudden spikes, e.g., peak season rushes or carrier strikes.

2. Exception rate over time:

Tracks what percentage of your total shipments had exceptions. If this stays high even when shipment volume is low, it may indicate a consistent issue with a specific carrier or service.

3. Lost, damaged, and returned to sender over time:

A multi-line chart that breaks down the key exception types and it helps you understand what specific issue is driving overall exception rate.

Status and carrier performance

Identify where in the shipping lifecycle exceptions occur and which partners (carriers) are responsible.

1. Exception shipments by current status: It shows the current status of shipments that had exceptions.

Note: Ideally, it’s a good sign that eventually these are moving to Delivered, indicating successful resolution.

2. Highest exception rate by carrier: This is a leaderboard highlighting carriers with the highest and lowest exception rates. Best for evaluating carriers performance and helps in negotiation and selection.

3. Highest exception rate by last mile carrier: Tracks the final delivery stage, where higher rates indicates the local courier issues or difficult-to-navigate destinations.

Geographic distribution

This map view helps you identify where delivery issues are happening.

Exception shipments by destination: The global map that highlights geographical hotspots – regions with higher delivery exception volumes. Areas with larger or darker markers indicate a higher volume of exceptions in that region/state.

This helps you detect location-based challenges such as difficult delivery areas or regional disruptions.

Dashboard and report actions

You can use the following actions provided on the dashboard to analyze and share valuable insights:

Export PDF

Click Export PDF (at the upper-right corner), to download a snapshot of your dashboard, including charts and metrics. This captures the current state of the dashboard, letting you conveniently share it with the team members.

Export CSV

Open the detail page of any report and click Export CSV to save detailed shipment data for further analysis in spreadsheets or external tools.

Email reports and dashboard

Available only on Enterprise Standard and Enterprise Advanced plans

You can also schedule recurring email reports or dashboard to automatically share latest updates and performance metrics with your team.

Copilot summary

Copilot Summary is an AI-powered feature that quickly analyzes your shipment exception data and highlights key insights — like trends, anomalies, and potential issues. It saves time by turning complex reports into short, easy-to-understand summaries so you can make faster decisions.

Pro-tips

Hover for details: Move your cursor over any data point in the chart to see exact numbers for the specific day or carrier.
Drill-down: Click on any chart element (specific bars or line points) to view the filtered list of shipments. This helps you to take immediate action on individual orders.
Set Thresholds: If your Exception rate exceeds your target (for example, 5%), use the Carriers filter to identify which partner is dragging down the average.

Updated on: 27/04/2026