How to Manually Update the Shipment Status?
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AfterShip Tracking’s Shipment module allows merchants, including Admin, Member, and Manager roles, to manually update the status of individual and bulk shipments to Delivered, Returned to sender, and Lost. Subsequently, the merchants can also update the delivery date and time of the shipment(s) they mark as delivered to include the data in deriving accurate analytics.
This shipment is particularly useful for merchants when the carriers do not provide or update the package checkpoint once it reaches the destination. In those scenarios, merchants can manually update the status of the shipments to delivered or, in some cases, returned to the original sender or lost to communicate the right information to the customer and take appropriate action to resolve the missing package issue.
In this article, we will show you:
Update individual shipment status
Add delivery date and time
Bulk update shipment status
Bulk update delivery date and time
Go to Shipments in the AfterShip Tracking admin
Select and click on a tracking number. A side panel with all the tracking updates, shipping information, order, and customer details associated with a tracking number will open.
Click Update status. You will see three options
a. Mark as delivered
b. Mark as returned to sender
c. Mark as lost
Select the desired option and Click Confirm
Manually updating the shipment status is permanent and can’t be undone.
Manually updating the shipment status won’t trigger a notification even if your email and SMS notifications are enabled.
Manually updating the shipment status will trigger a subsequent webhook notification if your webhook notifications are activated.
The delivery date and time update option will only appear for shipments you manually update.
The manually added delivery date and time will be auto-populated to AfterShip Tracking’s database as the shipment’s final delivery date and time, further affecting other functions, including Analytics.
Transit-time reporting will be based on the shipment’s manually updated delivery date and time.
While exporting shipments, the manually updated shipments will be labeled with a flag.
When updating the shipment status to Mark as delivered, a popup with a checkbox to Add delivery date and time and to confirm the status update will open
Select the checkbox. Add the delivery date and time
Delivery date and time will be based on the customer's local time
Click Mark as delivered
If you wish to edit the delivery date and time of a manually updated shipment for which you manually added the delivery date and time
On the side panel, scroll down to Delivery date and click on it
A popup with a checkbox to Add delivery date and time and to confirm the status update will open again
Update the delivery date and time and click Mark as delivered
The updated delivery date will be labeled with a flag
AfterShip Tracking also provides the option to bulk update the status of shipments.
This function also supports individual shipments
Go to Shipments in the AfterShip Tracking admin
Select a shipment or multiple shipments at once and click More actions
You will see five options
a. Mark as delivered
b. Mark as returned to sender
c. Mark as lost
d. Update courier (Only applicable to pending shipments)
e. Delete
Select the desired option and Click Confirm
These actions are permanent and can’t be undone later
AfterShip Tracking also provides the option to bulk edit the delivery date and time of marked shipments.
This function also supports individual shipments
Go to Shipments in the AfterShip Tracking admin
Select a shipment or multiple shipments at once and click More actions
Select Mark as delivered
In the popup Mark {n} shipments as delivered, add the delivery date and time and click Mark as delivered
This action is permanent and can’t be undone later
If you have any queries, feel free to contact our support team for quick assistance.
Overview
AfterShip Tracking’s Shipment module allows merchants, including Admin, Member, and Manager roles, to manually update the status of individual and bulk shipments to Delivered, Returned to sender, and Lost. Subsequently, the merchants can also update the delivery date and time of the shipment(s) they mark as delivered to include the data in deriving accurate analytics.
This shipment is particularly useful for merchants when the carriers do not provide or update the package checkpoint once it reaches the destination. In those scenarios, merchants can manually update the status of the shipments to delivered or, in some cases, returned to the original sender or lost to communicate the right information to the customer and take appropriate action to resolve the missing package issue.
What you’ll learn
In this article, we will show you:
Update individual shipment status
Add delivery date and time
Bulk update shipment status
Bulk update delivery date and time
Update individual shipment status
Go to Shipments in the AfterShip Tracking admin
Select and click on a tracking number. A side panel with all the tracking updates, shipping information, order, and customer details associated with a tracking number will open.
Click Update status. You will see three options
a. Mark as delivered
b. Mark as returned to sender
c. Mark as lost
Select the desired option and Click Confirm
Additional considerations
Manually updating the shipment status is permanent and can’t be undone.
Manually updating the shipment status won’t trigger a notification even if your email and SMS notifications are enabled.
Manually updating the shipment status will trigger a subsequent webhook notification if your webhook notifications are activated.
Add delivery date and time
Please note
The delivery date and time update option will only appear for shipments you manually update.
The manually added delivery date and time will be auto-populated to AfterShip Tracking’s database as the shipment’s final delivery date and time, further affecting other functions, including Analytics.
Transit-time reporting will be based on the shipment’s manually updated delivery date and time.
While exporting shipments, the manually updated shipments will be labeled with a flag.
Steps to add delivery date and time
When updating the shipment status to Mark as delivered, a popup with a checkbox to Add delivery date and time and to confirm the status update will open
Select the checkbox. Add the delivery date and time
Delivery date and time will be based on the customer's local time
Click Mark as delivered
Edit delivery date and time
If you wish to edit the delivery date and time of a manually updated shipment for which you manually added the delivery date and time
On the side panel, scroll down to Delivery date and click on it
A popup with a checkbox to Add delivery date and time and to confirm the status update will open again
Update the delivery date and time and click Mark as delivered
The updated delivery date will be labeled with a flag
Bulk update shipment status
AfterShip Tracking also provides the option to bulk update the status of shipments.
This function also supports individual shipments
Go to Shipments in the AfterShip Tracking admin
Select a shipment or multiple shipments at once and click More actions
You will see five options
a. Mark as delivered
b. Mark as returned to sender
c. Mark as lost
d. Update courier (Only applicable to pending shipments)
e. Delete
Select the desired option and Click Confirm
These actions are permanent and can’t be undone later
Bulk update delivery date and time
AfterShip Tracking also provides the option to bulk edit the delivery date and time of marked shipments.
This function also supports individual shipments
Go to Shipments in the AfterShip Tracking admin
Select a shipment or multiple shipments at once and click More actions
Select Mark as delivered
In the popup Mark {n} shipments as delivered, add the delivery date and time and click Mark as delivered
This action is permanent and can’t be undone later
If you have any queries, feel free to contact our support team for quick assistance.
Updated on: 03/05/2024
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