Learn about Coverage Status Definition

The coverage status shows the progress of a coverage. The coverage status shows whether the coverage is being charged or claimed or not.

AfterShip Protection utilizes 6 distinct coverage statuses, each serving a unique purpose:

Status ______	Description
Inactive	When a coverage is created without a tracking number, its status is set to 'Inactive'. In this status, if the customer requests a refund for the order, AfterShip Protection will not charge premiums and the Protection can be refunded.
Active	When a coverage is updated with a tracking number, its status changes to 'Active', allowing customers to file a claim. Once the coverage is active, premiums cannot be refunded.
Claimed	The status of a coverage when a claim has been filed.
Void	If a customer pays for an order with Protection but wishes to refund the entire order or only the Protection service before shipment, the coverage status becomes 'Void'. AfterShip Protection will not charge premiums for coverages in this status. The Protection product can be refunded through the E-commerce platform, and the coverage status will be marked as 'Void'.
Expired	When an active coverage does not file a claim for 90 days, it will expire.
Invalid	If an order with Protection is not shipped within 90 days, the coverage status will be set to 'Invalid'. In this status, the coverage cannot be activated, and no premiums will be charged for this coverage.

Updated on: 27/11/2023

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