Unable to Send Notifications

Overview

There can be n number of reasons why you are not able to send the tracking updates to your customers. Read through the following reasons

Only tracking numbers imported after upgrading to the relevant plan are entitled to delivery notifications

Delivery notifications are only supported in paid plans.

You have carefully setup and enable notification triggers at Notifications > Emails and SMS
Check if you're using a valid tracking number that returns tracking results
Shipment is already delivered before adding to AfterShip.

We avoid sending notifications for shipments that are delivered before import to avoid sending misleading notifications for shipments that were delivered ages ago.

Still in doubt. reach out to [email protected].

Updated on: 15/04/2024