Feature settings
Learn About Locations
Overview A Location is any physical space where you can do any or all of the following activities. Ship orders Fulfill orders Receive return orders AfterShip’s Locations option allows you to add and manage multiple locations like warehouses, ship-from, return locations, or any other place you manage or stock inventory. With multiple locations added to your AfterShip accountFew readersSet Up Business Days To Calculate Order-To-Delivery Time
Overview Optimize your business day by configuring settings for your warehouse location and carriers. This enables precise calculations for processing, pickup, and transit times based on business days. This optimization enhances operational control, streamlines workflow, and ensures adherence to your Service Level Agreements (SLAs) to meet and exceed customer expectations. What you’ll learn In this tutorial, we’ll discuss: Steps to set up busFew readersComplete Guide to Set Up Your Location and Shipping Rules
Overview AfterShip’s Location feature is a step ahead to solidify your estimated delivery date prediction and give you a better overview of your order-to-delivery time rate. Carefully defining your ship-from-locations, shipping rules, and order processing times specific to certain zones and product categories will improve our ability to predict delivery estimates for your customers based on where, wheFew readersSet Up Ship-from Locations
Overview AfterShip Tracking allows you to set up and manage the locations you fulfill and ship orders from. Steps to set-up Ship-from locations Log into your AfterShip Tracking admin dashboard Go to Settings Ship-from locations and rules Click Select locations to add the location of your choice. (https://storage.crisp.chat/users/helpdesk/website/9dd7275525e71800/screeFew readersSet Up Custom Fulfillment Statuses
Overview With AfterShip Commerce API, you can set up custom fulfillment statuses for different stages of order fulfillment, including pre-shipment and in-store pickup orders. This allows you to tailor the tracking experience to better match your business processes and customer needs. Use case Create custom statuses if you experience longer processing times or have a unique fulfillmenFew readersLearn More About Multi-Leg Shipment Tracking Settings
Overview AfterShip Tracking enables you to customize how you want to track and display updates of your multi-leg shipments. A multi-leg shipment refers to a shipment that is handled by multiple carriers during its journey—usually one carrier for the initial part of the journey (the first mile) and another for the final part (the last mile). (https://storage.crisp.chat/users/helpdesk/website/9Few readersCreate AI-Powered Shipping Rules
Overview The AI-powered shipping rule feature automatically creates shipping rules for Shopify customers, simplifying the pre-purchase onboarding process. Benefits of AI shipping rules: Customers do not need to manually create shipping rules for EDD calculations during onboarding. The AI shipping rule is updated weekly with the latest data, eliminating the needFew readersHow to Upload and Manage Images in Email Notifications
Overview This guide provides step-by-step instructions to upload and manage images in email notifications via the image library. Adding images to emails helps improve branding, provide product visuals, and enhance customer engagement. Steps to upload and manage images via image library Log in to your AfterShip Tracking account. Go to Settings Feature settings Email and SMS. (https://lh7-rFew readersCustomize Date and Phone Formats in Email/SMS via Merge Tags
Overview This guide provides step-by-step instructions on customising date and phone number formats that appear in your shipment and order updates via merge tags. Standardizing these formats ensures clarity and consistency across different communication channels. Steps to customize date and phone number formats Log in to your AfterShip Tracking account. Go to Settings Feature settings Email andFew readersHow to Link Product Documents and Videos in Your Email Notifications
Overview This guide provides step-by-step instructions to link product-related documents and videos in your email notifications. Adding documents and videos to products ensures that customers receive important information associated with the product via email notifications. This is useful for products that require handling instructions, user manuals, warranties, or demonstration videos. Steps to link filesFew readersLearn About Carrier Auto-Detection
Overview Tracking can be a headache when dealing with high-volume of shipments. And it can become even more daunting if you don’t know the carriers and the shipment has no carrier information. But AfterShip Tracking has a solution to this problem. Add your most-frequently used carriers and shipping services to the AfterShip Tracking carrier list. AfterShip is integrated with 1120+ carrier servicSome readers
Organization settings
Learn About Role-Based Access Control of Organization Members
Overview Roles and permissions provide different levels of access to members based on the task they perform. AfterShip allows you to grant role-based access to members. When inviting members to the organization, you can control the privileges of the members by assigning different roles to them. 📢 WSome readersLearn About Multi-Organization Features
Overview AfterShip supports the creation and management of multiple organizations with a single account. Some of the key benefits are: Streamline operations across multiple organizations Improved data management and security Collaboration with members across different organizations Seamless management of multiple organizations Independent implementation Each organization works separately and has its own products, connections, and billing sFew readersSet up 2FA for Your AfterShip Account
Overview Two-factor authentication adds an extra layer of security to your account and offers a more secure login process. AfterShip offers support for 2FA both on the Account (individual) and Organization (requiring all members associated with an organization to enable 2FA) levels. There are two ways to enable 2FA for your AfterShip account Authenticator app Backup codes Two-factor authentication: Account settings 1. Enable two-factor authentication Click your UFew readersLearn About Internal Notifications to Organization Members
Overview AfterShip Tracking’s Organization Notifications feature allows you to align important business updates and exceptional situations with other organization (account) members by sending them weekly and time-sensitive emails and alerts. You can also manage who you want to send these notifications and alerts to by selecting specific registered members for particular notifiFew readersPhone Number Verification
Overview AfterShip provides merchants with the option to use phone number verification as a security measure to ensure that users are who they claim to be, thus providing a first line of defense against fraudulent activities. The extra layer of security that comes with the implementation of of phone verification will make it more difficult and costly for fraudsters to compromise and gain unauthorized accFew readersConfigure AfterShip Support Access
Overview To better protect user data and privacy, you can now limit AfterShip employees’ access to your organization's data. You can decide whether you want AfterShip employees to log in to your accounts for troubleshooting or other issues. Configure AfterShip support access Go to your Organization settings in the AfterShip admin MoveFew readersHow to Change Your Organization Name
Overview This guide provides step-by-step instructions to update the organization name in your AfterShip account. Changing your organization name can be necessary when rebranding or restructuring your business. This process ensures that your organization is correctly represented in your AfterShip account. Steps to change the organization name Log in to your AfterShip account. In the AfterShip dashboard, click organization name. (https://lh7-rt.gooFew readersHow to Update Your Industry in AfterShip Account
Overview This guide provides step-by-step instructions to update your industry in AfterShip. This ensures that AfterShip can provide relevant insights, recommendations, and support tailored to your business sector. Steps to change your industry Log in to your AfterShip account. In the AfterShip dashboard, click organization name. (https://lh7-rt.googleusercontent.com/docsz/AD4nXcU6VL6nlt12Geqhg0yMLRt1znqw1LsqL6WbuT1Few readersHow to Adjust the Timezone Setting for Your Organization
Overview This guide provides step-by-step instructions to adjust the timezone settings for your organization. The correct timezone ensures that all timestamps, reports, and notifications reflect on your local time. This helps in accurate tracking, billing, and operational efficiency. Steps to adjust the timezone setting Log in to your AfterShip account. In the AfterShip dashboard, click organization name. (https://lh7-rt.googleusercontent.com/docsz/AD4nXen5A-M6ToYkNnKrFew readersHow to Update Your Company Details
Overview This guide provides step-by-step instructions to update your company's details. Keeping your company information up-to-date ensures smooth communication, accurate billing, and prevents discrepancies in official records. Steps to update your company details Log in to your AfterShip account. In the AfterShip dashboard, click organization name. (https://lh7-rt.googleusercontent.com/docsz/AD4nXeiuh7bMNg4AgsLEPaLAcooHVMHPoVVUrK1l9Sz8nW3-WEnzkXKh41s9rZyDdJff4XwQVaUFew readersHow to Update Your Billing Address
Overview This guide provides step-by-step instructions to update the billing address of your AfterShip account. Updating the billing address ensures that all invoices, payments, and billing-related notifications are sent to the correct recipient. This helps maintain accurate financial records and avoid any payment discrepancies. Steps to update the billing address Log in to your AfterShip account. In the AfterShip dashboard, click organization name. (https://lh7-rt.googFew readersHow to Update Your Billing Email Address
Overview This guide provides step-by-step instructions to update the billing email address of your AfterShip account. Updating the billing email ensures that all invoices, payments, and billing-related notifications are sent to the correct recipient. Steps to update the billing email address Log in to your AfterShip account. In the AfterShip dashboard, click organization name. (https://lh7-rt.googleusercontent.com/docsz/AD4nXcAiX3Bgx71jGfgsqF8kN4bcDfolFH-K3ZeSoC1AwVIFew readersRemove Your AfterShip Account
Overview AfterShip account can be deactivated once the subscription plan gets canceled. If you are on a trial subscription, you can remove the account directly. Note: Tracking data in your account will be deleted after 90-120 days of account removal. Removing AfterShip account is a 3-step procedure. Step 1: Delete store connection(s) from your organization Step 2: Delete organization(s) associated with your AfterShip account Step 3: Delete AfterShip Account Delete stoPopular
Profile settings
How to Create Multiple Organizations in Your Account
Overview AfterShip supports the creation and management of multiple organizations within a single account. Some of the key benefits include streamlining operations, enhanced collaboration and efficient workflow. Learn more about how the multi-organization feature can benefit your business in our article. This guide provides step-by-step instructions to create multiple organizations withinFew readersHow to Update the Email of Your AfterShip Account
Overview This guide provides step-by-step instructions on updating the email address of your AfterShip account. You'll learn to access account settings, make necessary changes, and troubleshoot potential issues. Updating your email Log in to your AfterShip account. In the AfterShip dashboard, click organization name. (https://lh7-rt.googleusercontent.com/docsz/AD4nXfhWyWjX7uFnIDKKGMcJotQ6n3UvE0dlSAQpcCpsxLTNnAvD847Oz8jFL10trdM04U8BfYITFew readersHow to Update the Password of Your AfterShip Account
Overview This guide provides step-by-step instructions on updating the password in your AfterShip account. You'll learn to access account settings, make necessary changes, and troubleshoot potential issues. Updating your password Log in to your AfterShip account. In the AfterShip dashboard, click organization name. (https://lh7-rt.googleusercontent.com/docsz/AD4nXdJIzZ4yHe0DuhZvFNpT49l4yX2sqn762-uIofK3X9wOysVQ6fWhiIN1-xnvft5q0iquMlBedHt3cFew readersHow to Change the Language of Your AfterShip Account
Overview This guide provides step-by-step instructions on changing the language of your AfterShip account. You'll learn to access your account settings and update your preferred language. Changing the language of your AfterShip account Log in to your AfterShip account. In the AfterShip dashboard, click organization name. (https://lh7-rt.googleusercontent.com/docsz/AD4nXeMWmi3WNEAyA4ubgwt4i9iRfJIwQJCfYHlmBMhUkG61iG5k4oD0IsXJeq25x2CdyF8OJPoFew readers