• When will my package arrive?

  AfterShip Tracking facilitates package tracking and has nothing to do with the physical delivery of the shipment. It fetches data from the carrier and displays the same information to you. We only show the estimated delivery date if it is provided by the carrier or the merchant has configured the post-purchase delivery date estimation in their AfterShip admin. What should you do to get the expected delivery rate?Few readers

• How long will it take for my parcel to be delivered?

  AfterShip Tracking facilitates package tracking and has nothing to do with the physical delivery of the shipment. It fetches data from the carrier and displays the same information to you. We only show the estimated delivery date if it is provided by the carrier or the merchant has configured the post-purchase delivery date estimation in their AfterShip admin. What should you do to get the expected delivery rate?Few readers

• How to Change the Pin of Your Delivery Address?

  AfterShip only helps with shipment tracking. The requirement of changing the delivery address totally depends on the eCommerce platform with which you have placed the order. It also depends on your courier/shipping company and if they entertain the provision of address pin change. How to change the delivery address of your order? Connect directly with your carrier or shipping company. Find their contact details by visiting AfterShip's carrier directory or public tracking page (https://Few readers

• When is my package estimated to arrive?

  AfterShip Tracking facilitates package tracking and has nothing to do with the physical delivery of the shipment. It fetches data from the carrier and displays the same information to you. We only show the estimated delivery date if it is provided by the carrier or the merchant has configured the post-purchase delivery date estimation in their AfterShip admin. What should you do to get the expected delivery rate?Few readers

• Where Is My Package?

  Reach out to your carrier or shipping company to get the details on the whereabouts of your package. You can get courier contact information from AfterShip’s website. Here at AfterShip, we provide the best shipment tracking service for thousands of brands and online retailers. We are not the shipping company or carrier that handles the actual delivery of your order. We are a shipment tracking platform that gets the tracking updates from the courier aPopular

• Why Is My Package Stuck in Transit for so Long?

  Reach out to your carrier or shipping company to get the details on the whereabouts of your package. You can get courier contact information from AfterShip’s website Here at AfterShip, we provide the best shipment tracking service for thousands of brands and online retailers. We are not the shipping company or carrier that handles the actual delivery of your order. We are a shipment tPopular

• What is the Expected Delivery Date for My Order?

  AfterShip Tracking facilitates package tracking and has nothing to do with the physical delivery of the shipment. It fetches data from the carrier and displays the same information to you. We only show the estimated delivery date if it is provided by the carrier or the merchant has configured the post-purchase delivery date estimation in their AfterShip admin. What should you do to get the expected delivery rate?Popular

• What Does the Expired Status Mean?

  Overview Recently added or imported shipments within your AfterShip Tracking account are labeled with Pending status and queued for tracking in batches, 50 shipments in one page. In 99% of cases, AfterShip fetches the latest tracking information from carriers every 3-12 hours. The Pending status changes to Expired if the courier does not provide any tracking information updates for over 30 days. AfterShip Tracking will then stop tracking the shipment. (https://storage.crisPopular

• Why Is My Order Pending?

  Recently added or imported shipments within your AfterShip account are tagged as Pending and queued up for tracking in batches. AfterShip Tracking fetches the latest tracking information from carriers every 3-12 hours. What should you do if the status doesn’t change for long? It usually means that the carrier does not have any delivery information for the tracking number yet. Here is how you can deal with Pending orders: Ensure the tracking number you entered is correct and valPopular

• Common Reasons for Shipment Import Failure

  AfterShip automatically imports shipments from your eCommerce store when you connect it with AfterShip Tracking. After the initial import, the new shipments get imported to your Shipments dashboard automatically based on the CSV and app import settings. You can also manually add shipments to AfterShip Tracking. If there are instances when your shipments are not importing to AfterShip Tracking or tracking numbers are not getting synced, this may be because of the following reasons.Some readers

• How to Change the Delivery Address?

  AfterShip only helps with shipment tracking. The requirement of changing the delivery address totally depends on the eCommerce platform with which you have placed the order. It also depends on your courier/shipping company and if they entertain the provision of address change. How to change the delivery address of your order? Connect directly with your carrier or shipping company. Find their contact details by visiting AfterShip's carrier directory or public tracking page (https://suppPopular

• How Can I Reschedule the Delivery Date?

  AfterShip is a shipment tracking platform that makes shipment tracking a breeze, but doesn’t play any role in handling the physical delivery of shipments. It means the delivery of packages is the sole responsibility of your carrier and seller. Change the scheduled delivery date Reach out to your carrier or shipping company. You can get courier contact information from AfterShip’s website (https://support.aftership.com/en/article/where-is-my-package-cvxlgz/?bust=17115226519483-where-tSome readers

• How to Change the Contact Details for My Order?

  AfterShip is a shipment tracking platform that enables you to track your orders effortlessly, right from checkout to delivery. AfterShip doesn’t handle the physical delivery of shipments. We advise you to get in touch with the shipper or seller directly if you wish to change the contact details. Change the mobile/contact number for your order Connect with your carrier or shipping company. Find their contact details by visiting AfterShip's carrier directory or public tracking page (htPopular

• How to Change the Carrier Pickup Point?

  AfterShip Tracking is a post-purchase solution that gets the tracking updates from the carrier and shows them to you on our software. Having said that, AfterShip is only limited to making shipment tracking easier. We are not the shipping company or courier that handles the actual delivery of your order. This signifies that you have to contact the carrier company if you want to change the pickup point. Change the pickup point Call your carrier company’s local office or call their globalSome readers

• Frequently Asked Questions on How to Excel During Festive Seasons

  A festive season brings smiles to the faces of buyers and shoppers. The former gets an opportunity to record the highest sales ever, while the latter gets elated after having a splendid post-purchase experience. AfterShip empowers its users with outstanding features so that they can stay on top of their game during festive seasons and make sure nothing upsets shoppers. Check frequently asked questions given below to gain crucial insights into how to up your game during festive seasons. HFew readers

• Frequently Asked Questions on SF Express Tracking Updates

  👨‍💻 Why are new changes being introduced? SF Express has created two new API endpoints for domestic and international shipments to offer a splendid tracking experience and better traffic management. 👨‍💻 What needs to be done for international shipments? You don’t have to do anything for international shipments, as we’ve already connected with the new API endpoint of SF Express to offer you tracking updates. However, expect delays regarding old trackings for the time being.Some readers

• Frequently Asked Questions on Spanish Seur Tracking Updates

  Overview Since November 2021, Spanish Seur carrier has updated its policy on sharing tracking updates. Now, merchants will have to use their own API credentials to get tracking updates from the carrier. Let's delve into the key FAQs surrounding Spanish Seur tracking updates and ensure you're equipped with the knowledge to navigate these changes seamlessly. How to get my own API credentials? To acquire your API credentials, we recommend reaching out to your dedicated Spanish Seur acFew readers

• FAQs About AfterShip® Protection

  How do I get started? Notify your AfterShip® sales representative, and they can enable the feature for you. How does it work? Once enabled, you can set your preferences to either ‘opt-in’, allowing the consumer to select coverage for each order, or ‘opt-out’, where coverage is pre-selected and the consumer can choose to deselect. Once in the shopping cart, the customer will see the itemized cost and may select or deselect coverage. If coverage is elected, they will be promptedFew readers

• Frequently Asked Questions About Sales Taxes Charged by AfterShip

  Will US customers be charged sales taxes? Yes, US customers are subject to state and local sales taxes. Your postal code (mentioned in your billing address) will decide the applicable state and local tax rates. AfterShip is currently registered to collect sales taxes or other transaction-related taxes in: California New York Tennessee Texas Utah Washington New Jersey ConnecticutFew readers

• Frequently Asked Questions About Carrier Autocorrection

  Overview Here are some FAQs about AfterShip Tracking's Auto-correction feature Why are some shipments pending? Normally, when you provide a tracking number, we update the shipment status automatically. But sometimes the status gets stuck as "Pending" because the carrier either hasn't updated the status or you entered the wrong carrier details. How would it affect API and webhook users? API and webhook users must use the tracking ID to identify their shipments after enabliFew readers