• Everything You Need to Know About Exception Shipments

  Overview Delivering orders to customers on time is paramount from a business perspective. However, there are times when shipments don’t reach customers’ doorstep due to reasons like delayed customs clearance, wrong delivery address, etc. Such shipments come under the category of ‘Exception.’ AfterShip shows every detail about exception shipments, and this help guide covers all the details you need to know.Popular

• How to Manually Update the Shipment Status?

  Overview AfterShip Tracking’s Shipment module allows merchants, including Admin, Member, and Manager roles, to manually update the status of individual and bulk shipments to Delivered, Returned to sender, and Lost. Subsequently, the merchants can also update the delivery date and time of the shipment(s) they mark as delivered to include the data in deriving accurate analyticSome readers

• Timezones Visualization in AfterShip Tracking

  Overview The timezone visualization lets you understand how date and time are mapped across the admin panel. Each date and time mentioned for various tracking events, checkpoints, and statuses is followed with a tooltip to give you an understanding of what timezone (local or international) is being followed and reflected on the admin portal to showcase the date and time. Timezones are essential forSome readers

• Understanding AfterShip Tracking's CSV Import Feature

  Overview AfterShip Tracking’s CSV upload feature allows you to bulk-import trackings to the Shipments dashboard for auto-tracking and status updates email notifications. Additionally, you can upload CSV manually or auto-fetch trackings from a CSV file on your server at a specific time. What you’ll learn In this tutorial, we will show you:Few readers

• How to Perform Actions for Bulk Shipments

  Overview You can now perform bulk actions for all the shipments on the shipment visibility dashboard in your AfterShip Tracking admin. Unlike before, where bulk actions were limited to 20 shipments, you can now perform multiple actions for all shipments simultaneously on the shipment visibility dashboard. What you’ll learn In this tutorial, we’ll discuss: Shipments selection (3-shipments-selFew readers

• Learn About Shipment Custom Fields

  Overview AfterShip Tracking allows you to use custom field keys to filter the shipments and analytics data to help better manage shipments in your business dimension and add extra information. Custom fields can be added via AfterShip Tracking API (https://www.aftership.com/docs/tracking/9870f0fa51370-create-a-tracking:~:text=%3E%3D%201%20characters-,customfielFew readers

• How to Filter Shipments by Issues

  Overview Quick filters on the shipments page help you efficiently monitor the shipments that are most important to you. AfterShip Tracking allows you to filter your shipments by tracking history issues, including Lost, Damaged, and Returned to sender. How to use the issues filter Navigate to Shipments in your AfterShip Tracking admin Click Add filters and select Issues under EventsFew readers

• How to Export Shipment Reports in Custom Format

  Overview AfterShip empowers merchants to tailor their shipment reports to meet specific requirements. Utilize the Custom format feature to easily add or remove fields for personalized and efficient tracking and export processes. What you’ll learn In this tutorial, we’ll discuss: How to use the custom CSV export format FAQs (3-faqsFew readers

• Create and Manage Shipment Views

  Overview AfterShip Tracking’s shipment visibility module allows you to create and save custom views for your shipment records based on certain conditions and criteria to quickly view the important shipment information to your business and manage shipments more efficiently. Additionally, the default views (filters) can be edited and renamed with revised filters to better suit your needs. . Custom shiFew readers

• Understand AfterShip Tracking Order Status Mapping

  Overview This is how your eCommerce platform order statuses will be mapped against AfterShip Tracking order statuses. Order statuses for every platform differs and will be mapped to AfterShip Tracking accordingly. Shopify |—|—|—|Few readers

• Common CSV Import Errors

  Look out for these CSV import errors next time you receive an email notification with an alert of unsuccessful shipment import and what you can do to rectify those. |—|—|—|—|Few readers

• How to Search Individual Shipments

  Overview AfterShip Tracking lets you search your shipment on the Shipments dashboard individually and in bulk. For finding individual shipments, multiple segments are supported that you can put on the search bar to find the shipment you are looking for. Steps to follow Go to Shipments in your AfterShip Tracking admin On the Search baFew readers

• Learn More About Shipment Dashboard Data Variables

  Overview Find the complete list of Basic, Advanced, to Custom Fields filters along with their definitions and how each can be used in combination with another to drill down shipments data tailored to your specific needs. Supported filters Here are the list of filters from basic, advanced, to custom that you can use to filter your shipment data based on specific business requirements. The filters are divided into three categories. General: Filter shipments based on the geneFew readers

• Manually Import Shipments to AfterShip Tracking

  Overview You can manually add shipments to AfterShip for tracking. Click Add shipment on the Shipments dashboard Fill in the shipment, order, and customer information and hit Save shipment Once theFew readers

• How to Schedule Shipments View Emails

  Overview If you frequently find yourself searching for shipment issues, whether it’s on a monthly, weekly, or even daily basis, AfterShip Tracking’s scheduled view feature can greatly simplify your workflow and enhance your tracking experience. This feature helps you configure view schedules according to your preferred frequency and timing. What you'll learn Send shipment view over email (3-send-shipFew readers

• How to Manually Import Orders via CSV Import

  Overview AfterShip Tracking’s CSV upload feature allows you to bulk-import orders and shipments from your connected eCommerce platforms to the Orders and Shipments dashboards respectively for additional order fulfillment visibility along with tracking updates. Additionally, you can upload CSV manually orFew readers

• Learn More About AfterShip Tracking Orders Dashboard

  Overview AfterShip Tracking simplifies the eCommerce management experience by seamlessly transitioning from order-centric to shipment-centric workflows within the AfterShip admin portal. The dashboard guides you to track your orders and associated shipments more efficiently, ensuring a smooth and efficient tracking process for enhanced customer satisfaction. What you’ll learn In this articFew readers

• Send Analytics Dashboards and Reports via Email

  Overview AfterShip Tracking allows merchants to effortlessly schedule recurring emails to share analytics reports and dashboards. Merchants can choose to send the emails along with a snapshot or link to the report/dashboard, and set flexible sending frequencies- daily, weekly, or monthly. Stay organized, enhance communication, and ensure vital information reaches the right recipients consistently. What yoFew readers

• Learn How to Manage Shipment Review tags

  Overview AfterShip Tracking now allows you to take control of collecting your shoppers’ feedback about the shipping experience. Learn how to create and manage shipment review tags independently and customize the rules for applying star ratings. What you’ll learn In this article, you’ll learn how to: Manage shipment review tags Create a new shipment revieFew readers

• How to Import Orders via CSV Auto-fetch

  Overview With CSV auto-fetch, you don't have to upload a CSV file every time because we will automatically fetch order and tracking details as per your import rule and time settings. What you'll learn In this tutorial, we will introduce: How to set up CSV auto-fetch View import logs Set up CSV auto-fetch: Go to Orders (httpFew readers

• Learn About AfterShip In-Store Pickup Tracking

  Overview AfterShip’s Buy Online, Pickup In-Store (BOPIS), or In-Store Pickup Tracking is a step ahead in your post-purchase experience enhancement, enabling customers to track when and where they pick up their orders originally bought online. (https://storage.crisp.chat/users/helpdesk/website/9dd7275525e71800/image5vFew readers

• Filter Shipment Data by Specific Events

  Overview The specific events filter in AfterShip Tracking assists users in filtering shipments based on events that occurred at a designated time or location and were triggered by a particular reason. To filter shipments by specific events Navigate to Shipments in your AfterShip Tracking admin Click Add filters Select *Few readers

• How to Export AfterShip Orders Data

  Overview AfterShip Tracking allows you to download order-related data to get a complete account of all the orders, their fulfillment statuses, and much more. Get details like order number, order ID, fulfillment status, payment status, number of shipments, destination, etc. You can also define filters to customize the export results. What you’ll learn In this article, we will discuss: How to access tFew readers

• Filter Shipment Data with Basic Filters

  Overview AfterShip Tracking’s basic filter helps users sort shipments data based on certain data variables or a combination of data variables. The filters determine which shipments will be displayed in a specific shipment view. For example, the default Exception view uses the Status filter with a value of ExceptionFew readers

• Update Carrier Slug for Non-pending Shipments

  Overview In addition to updating the carrier slug for pending shipments individually and in bulk, AfterShip Tracking supports updating the carrier slug for non-pending shipments on the Shipments dashboard in case you have imported shipments with the wrong carrier slug. Though there is still a tracking status for such shipments, the tracking journey cannot accurately reflect the right tracking status due to anFew readers

• Learn About AfterShip Pre-Shipment Tracking

  Overview AfterShip Tracking supports customizable pre-shipment status updates to proactively inform customers before their items ship. Providing frequent updates early in the post-purchase journey can reduce customer queries about order status and reduce support calls. Before shipping, you can offer additional updates to help customers track their order’s progress and manage expectations,Few readers

• Manage Shipments in AfterShip Tracking

  Overview AfterShip Tracking’s Shipments dashboard lets you easily create, find, and manage shipments with many features and functionalities. This article will take you through every one of them in detail with additional resources to help you explore and understand the functionality of each feature better. What you’ll learn |—| |Few readers

• Learn About Delivery Status

  Overview AfterShip Tracking allows you and your customers to track your shipments at any time and with a tracking number. Each tracking number is represented by status at every step of the shipment’s journey. Further, couriers provide checkpoint messages which are mapped to subtags. The real-time status of shipmenPopular

• Learn About Delivery Sub-Status

  Overview Subtags are predefined statuses supported by AfterShip Tracking. The checkpoint messages received from carriers are mapped to these subtags for additional information on shipments. For example, when the package departs from the facility, then it is mapped to Subtag Code: InTransit007 with subtag departure scan. To check how many sub-statuses are available and what each of them meansPopular

• Guide to Update Shipment Details

  Overview AfterShip Tracking enables you to update important information of multiple shipments in one go via CSV to cater to diverse business needs in different scenarios effortlessly. Bulk update the customer’s phone number and address postal code to get accurate tracking updates from the carrier Bulk update the carrier slug of pending and non-pending shipments (excluding expired shipments)Popular

• Guide to Receive Destination Tracking Data

  Overview AfterShip streamlines the tracking process for international shipments, capturing tracking details for both the origin and destination countries. Depending on the integration type, the method for obtaining destination tracking data varies. However, all the tracking checkpoints from both origin and destination carriers or locations are clubbed together under a single tracking number for a better underPopular

• Display Tracking Status at the Store

  Overview Tracking shipments accurately is integral to improve performance and deliver an enhanced post-purchase customer experience. With AfterShip Tracking, proactive delivery updates can be sent to shoppers. They can also track shipments effortlessly with the click of a button. Show tracking information at the store 1. Track Button Insert Track Button to your store or embed it on the order history page. Shoppers can check the oPopular

• Learn About Pending Status in AfterShip Tracking

  Overview All recently added or imported shipments within your AfterShip Tracking account are tagged with the Pending status, and queued up for tracking in batches. In 99% of the cases, AfterShip Tracking automatically gets the latest tracking information from carriers every 3-12 hours. If the Pending status continues to show for long or hasn't updated for a while, it usually means that tPopular

• Learn About Shipments Import Settings

  Overview AfterShip Tracking facilitates seamless synchronization of orders and shipment data from your online store. This process is governed by customizable import settings, empowering you to tailor the data sync according to your specific preferences and requirements. Steps to configure shipment import settings in AfterShip Tracking Log into your AfterShip Tracking admin dashboard Go to TrSome readers

• Checklist for Auto Import Orders

  Overview AfterShip automatically detects and imports the tracking numbers present in your store to the Shipments dashboard. To correctly import tracking numbers from your store to AfterShip, please make sure: Your eCommerce store is connected Orders are marked as fulfilled (Only for the Shopify connector users) within the store. Tracking numbers are added within the AfterShip app widget along with the carrier (Only for WooCommerce storeFew readers

• Shipments Auto-Import Frequency

  Overview Your AfterShip Tracking account's auto-import frequency depends entirely on the methods you've configured to import orders and shipments from your store to AfterShip. You can import shipments to AfterShip manually or automatically via API, app, or CSV, import shipments. Mentioned below is the auto-import frequency of different platforms on different scenarios. |AfterShip API Immediate |Few readers

• Guide to Import Tracking Number From Your Store to AfterShip

  Overview Below are some ways through which AfterShip users can better control how tracking numbers are added to their AfterShip account. What you'll learn In this article, we'll discuss about: Adding tracking numbers for a specific carrier Adding tracking numbers for carriers that require additional parameters (3-adding-tracking-numberSome readers

• Opening CSV Export in Google Sheets

  Overview Users can export the tracking data from their AfterShip Tracking account in the form of CSV file by following these steps. You can open this file using Google Sheets but some of the tracking numbers have “0” prefix, for e.g. 0648683284752281, or 0303710284408686 and these come up as 64868328475228Few readers

• Guide to Export Shipments Data

  Overview Download AfterShip tracking data to get a complete account of shipments tracked in AfterShip Tracking for further analysis. Get details like order ID, shipment delivery date, origin/destination and country name to name some. You can also define filters to customize the export results. What you’ll learn In this article, we will show you: How to export shipments data in CSV forFew readers

• How to Search Shipments in Bulk With AfterShip

  Overview AfterShip allows you to search shipments in bulk so that you can save time and effort when handling a multitude of shipments. This help guide will explain how to search shipments in bulk with AfterShip. Steps to follow Go to Shipments in your AfterShip Tracking admin Select Bulk search (https://storage.crisp.chat/users/helpdesk/website/9dd7275525e71800/screenshot-2Few readers

• Learn About Shipment Tracking Using a Test Slug

  Overview AfterShip facilitates tracking for over 1100 carriers, streamlining shipment monitoring for users. If you're unsure how AfterShip aids in tracking shipments, you can create a test shipment using a designated test slug and tracking number. This allows you to familiarize yourself with how we share details for each checkpoint and update post-purchase Estimated Delivery Dates (EDDs). This guide will walkSome readers

• How to Set Up CSV Auto-fetch

  Overview With CSV auto-fetch, you don't have to upload a CSV file every time because we will automatically fetch shipment details as per your import rule and time. What you’ll learn In this tutorial, we will show you: How to set up CSV auto-fetch CSV fields CSV auto-fetch using Google Drive spreadsheet (3-csv-auto-fetch-using-googlePopular