• Integrate Gladly With AfterShip Tracking (Advanced)

  Overview Gladly is a customer service platform built to improve how businesses communicate with their customers. It focuses on creating a seamless, personalized customer experience by consolidating various communication channels such as email, chat, SMS, and social media into a single interface. This unified approach allows customer service agents to view all interactions with a customer in one place,Few readers

• Reduce Shipment Delays with Pending Time Visibility

  Overview  AfterShip Tracking Pending Time filter provides merchants with clear visibility into shipments that are stuck in the 'Pending' status. By showing how long shipments have been awaiting processing, the Pending Time feature helps merchants manage delayed shipments more efficiently. How AfterShip calculates a shipment’s pending timeFew readers

• How to Set up and Manage Shipment Alerts?

  Set up Shipment alerts to proactively monitor unusual happenings in logistics operations, like delays, lost packages, or abnormal shipment patterns and trigger real-time notifications.Few readers

• How to Set up SSO (Single Sign-On)

  AfterShip supports SAML 2.0-based Single Sign-On (SSO) integration, allowing organizations to connect their existing Identity Providers (IdPs) such as Microsoft Entra ID (Azure AD), Okta, or any other SAML-compatible system with AfterShip.Few readers

• Email & SMS AI Translation and Generation

  The AI Translation and Generation features simplify the localization of email and SMS content, eliminating manual effort. It automatically translates templates into multiple languages.Few readers

• Revenue Center Benchmark Dashboard

  The Revenue Center gives you a clear insight into AfterShip-attributed revenue, orders, and channel performance, helping you understand how your store is performing compared to industry standards.Few readers