Q: Learn About Delivery Status

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms) <h3 id="overview">Overview</h3> AfterShip Tracking allows you and your customers to track your shipments at any time and with a tracking number. Each tracking number is represented by status at every step of the shipment’s journey. Further, couriers provide checkpoint messages which are mapped to <a href="https://support.aftership.com/en/article/learn-about-delivery-sub-statuses-1b0hdlx/">subtags</a>. The real-time status of shipments at any time is given by the below statuses. | Status | Description | |---|---| | Info Received | The shipment has been received and accepted by a shipping carrier. | | **In Transit ** | The shipment is on its way to its destination. | | Out for Delivery | The shipment has reached a shipping transit point near the recipient and has been loaded and headed toward its final delivery destination. | | Available for Pickup | The shipment was dropped off at the collection point near the recipient and is waiting for the recipient to come and pick it up | | Delivered | The package has been successfully delivered to the recipient.

Q: Learn About Delivery Sub-Status

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms) <h3 id="overview">Overview</h3> Subtags are predefined statuses supported by AfterShip Tracking. The checkpoint messages received from carriers are mapped to these subtags for additional information on shipments. For example, when the package departs from the facility, then it is mapped to Subtag Code: InTransit_007 with subtag departure scan. To check how many sub-statuses are available and what each of them means, find the list below. | SUBTAG MESSAGE | DESCRIPTION | SUBTAG CODE | |---|---|---| | Delivered | Shipment delivered successfully | Delivered001 | | Picked up by the customer | Package picked up by the customer | Delivered002 | | Sign by customer | Package delivered to and signed by the customer | Delivered003 | | Delivered and received cash on delivery | Package delivered to the customer and cash collected on delivery | Delivered004 | | Available for picku

Q: Learn About Pending Status in AfterShip Tracking

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms) <h3 id="overview">Overview</h3> All recently added or imported shipments within your AfterShip Tracking account are tagged with the Pending status, and queued up for tracking in batches. In 99% of the cases, AfterShip Tracking automatically gets the latest tracking information from carriers every 3-12 hours. If the Pending status continues to show for long or hasn't updated for a while, it usually means that the carrier does not have any delivery information for the tracking number yet. Also, please check if the tracking number and format are correct, and contact the carrier if need be. AfterShip Tracking will continue tracking the shipment until the carrier updates on its server. The Pending status will change to Expired if the carrier does not provide tracking information updates on the shipment for over 30 days. AfterShip Tracking will stop tracking the shipment and mark it as expired.

Question 1

Where Is My Package?

Accepted Answer

Reach out to your carrier or shipping company to get the details on the whereabouts of your package. You can get courier contact information from AfterShip’s website.

Here at AfterShip, we provide the best shipment tracking service for thousands of brands and online retailers. We are not the shipping company or carrier that handles the actual delivery of your order. We are a shipment tracking platform that gets the tracking updates from the courier and shows it to you on our software.

Reasons for not getting updates on packages

Delivery time varies depending on the shipping service type the carrier has opted for.
Depending on the destination, the delivery may sometimes get delayed. For packages coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.
Delivery may get held up due to a delay in completing customs declarations.

My package seems to be missing

If your package is marked delivered, but you haven't received it yet, then it might have been accepted by your neighbours or security guard. It is also possible that your package is marked delivered by mistake. However, if delayed order updates are the reason for your worry, the aforementioned reasons may be the cause.

What to do if there is no update on your package for long?

Reach out and request your carrier or shipping company to check the status of your package.
Ask your shipper or seller about

Question 2

Learn About Delivery Status

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

AfterShip Tracking allows you and your customers to track your shipments at any time and with a tracking number.

Each tracking number is represented by status at every step of the shipment’s journey. Further, couriers provide checkpoint messages which are mapped to subtags. The real-time status of shipments at any time is given by the below statuses.

| Status | Description | |---|---| | Info Received | The shipment has been received and accepted by a shipping carrier. | | **In Transit ** | The shipment is on its way to its destination. | | Out for Delivery | The shipment has reached a shipping transit point near the recipient and has been loaded and headed toward its final delivery destination. | | Available for Pickup | The shipment was dropped off at the collection point near the recipient and is waiting for the recipient to come and pick it up | | Delivered | The package has been successfully delivered to the recipient.

Question 3

Why Is My Package Stuck in Transit for so Long?

Accepted Answer

Reach out to your carrier or shipping company to get the details on the whereabouts of your package. You can get courier contact information from AfterShip’s website

Here at AfterShip, we provide the best shipment tracking service for thousands of brands and online retailers. We are not the shipping company or carrier that handles the actual delivery of your order. We are a shipment tracking platform that gets the tracking updates from the courier and shows it to you on our software.

Reasons why a package may be stuck in transit

Service type: Delivery time varies a lot, depending on which service type your carrier has selected. Some services may take as long as 3 months to ship a package.
Custom checks: Custom declarations need to be provided when shipping internationally. The documentation may sometimes cause unforeseen delays.
International shipping: If a package is coming from overseas (other countries), it is safe to assume that delivery may take longer than usual

Why are there no updates on my package?

Domestic shipments: These are usually updated more often. Updates generally get received within 3 days. If the carrier doesn’t give updates even after 3 days, we suggest you contact the carrier or shipper to ensure your package is on the way.
International shipments: These are updated less frequently. Dependi

Question 4

Learn About Delivery Sub-Status

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

Subtags are predefined statuses supported by AfterShip Tracking. The checkpoint messages received from carriers are mapped to these subtags for additional information on shipments.

For example, when the package departs from the facility, then it is mapped to Subtag Code: InTransit_007 with subtag departure scan.

To check how many sub-statuses are available and what each of them means, find the list below.

| SUBTAG MESSAGE | DESCRIPTION | SUBTAG CODE | |---|---|---| | Delivered | Shipment delivered successfully | Delivered001 | | Picked up by the customer | Package picked up by the customer | Delivered002 | | Sign by customer | Package delivered to and signed by the customer | Delivered003 | | Delivered and received cash on delivery | Package delivered to the customer and cash collected on delivery | Delivered004 | | Available for picku

Question 5

Locate Slug for a Carrier

Accepted Answer

| Plans: ${color}[#646262](All plans): Platform: ${color}[#646262](All platforms)

Overview

AfterShip identifies each carrier by a unique code known as carrier slug. It is one of the parameters that is passed when you use the CSV upload or AfterShip API.

Download the Carrier list

Visit this link to easily download and discover the carrier slug for a particular carrier.

Find the carrier slug from the URL

For example if the URL is https://www.aftership.com/carriers/dhl, then Slug will be dhl.

Locate your account-specific API slug

For an optimized tracking experience, utilize the account-specific slug if you have a carrier shipper account. Find the supported account-specific carrier list here.

Visit here to explore more about account-specific API connection.

If you need any assistance, please connect with our chat support team.

Question 6

Learn About Pending Status in AfterShip Tracking

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

All recently added or imported shipments within your AfterShip Tracking account are tagged with the Pending status, and queued up for tracking in batches. In 99% of the cases, AfterShip Tracking automatically gets the latest tracking information from carriers every 3-12 hours.

If the Pending status continues to show for long or hasn't updated for a while, it usually means that the carrier does not have any delivery information for the tracking number yet. Also, please check if the tracking number and format are correct, and contact the carrier if need be. AfterShip Tracking will continue tracking the shipment until the carrier updates on its server.

The Pending status will change to Expired if the carrier does not provide tracking information updates on the shipment for over 30 days. AfterShip Tracking will stop tracking the shipment and mark it as expired.

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