Configure AfterShip Support Access

Articles on: Admin Settings

Plans: All plans Platforms: All platforms

Overview

To better protect user data and privacy, you can now limit AfterShip employees’ access to your organization's data. You can decide whether you want AfterShip employees to log in to your accounts for troubleshooting or other issues.

Configure AfterShip support access

Go to your Organization settings in the AfterShip admin

Move to Security > AfterShip support access




Enabled


If Enabled, AfterShip employees will be able to log in to your account to review data during circumstances where their assistance is required to troubleshoot existing feature-related issues

AfterShip employees will only access your account when required after prior approvals

AfterShip employees will have to log in to the user account to review and help solve the problem


Disabled


If Disabled, AfterShip employees will not be able to log in to your account to review data during circumstances where their assistance is required to troubleshoot existing feature-related issues.

To access your account, AfterShip employees will first need to communicate with you, and obtain authorization to access your account in the Organization settings > Security

Updated on: 14/05/2024

Mis à jour le : 29/08/2024