# llms.txt for support.aftership.com — generated 2026-06-11
# AfterShip Support Center

> The AfterShip Support Center is the official knowledge base for AfterShip products — product documentation, how-to guides, troubleshooting articles, and FAQ for merchants and end-consumers using AfterShip Tracking, Returns, Shipping, EDD, Protection, and the broader AfterShip suite. Content is product-team-authored and authoritative.

**Keywords:** AfterShip help, tracking help, returns help, AfterShip FAQ, shipment tracking guide, package tracking, branded tracking page setup, AfterShip Shopify guide, returns portal setup, AfterShip docs.

## Support Articles

- [Support Home](https://support.aftership.com/): Main help center entry point — searchable knowledge base across all AfterShip products.
- [Tracking Help](https://support.aftership.com/en/tracking): Consumer and merchant tracking help — how to track a package, interpret carrier statuses, troubleshoot missing updates, and understand delivery exceptions.

## Common Topics

*Direct links to the most frequently consulted article categories.*

- [How to Track a Package](https://support.aftership.com/en/tracking): Step-by-step instructions for tracking shipments via AfterShip — paste a tracking number, scan a QR code, or use carrier auto-detection.
- [Carrier Status Definitions](https://support.aftership.com/en/tracking): What each carrier status means ("In Transit", "Out for Delivery", "Delivered", "Exception") and how AfterShip standardizes them across 1,100+ carriers.

## Related AfterShip Resources

- [AfterShip Product Site](https://www.aftership.com/): Main product website with feature overviews, pricing, and demo booking.
- [AfterShip Community Forum](https://community.aftership.com/): Merchant Q&A and integration troubleshooting community.
- [Developer Docs](https://www.aftership.com/docs): API references and integration guides for developers building on AfterShip.
- [Consumer Tracking Page](https://www.aftership.com/track): Public tracking page — track any package across 1,100+ carriers.