Putting efforts to enhance customers’ post-purchase experience is the best way to ensure repeat purchases.

With the help of AfterShip, you can reach customers’ email inbox at the right time to share updates for different delivery statuses like ‘Info received,’ ‘Delivered,’ ‘Exception,’ ‘In transit,’ Available for pickup,’ ‘Failed attempt,’ and ‘Out for delivery.’

📨 Steps to create a custom email workflow

Custom email workflow can be used if you are on the Pro or Enterprise plan. So, upgrade your plan if required :)
Go to the ‘Email notification settings of your AfterShip account’ and click on the ‘Create email workflow’ option

Now, choose the shipment status for which you want to push email notifications

In case you want to send precise tracking updates to specific users, make use of filters given in the ‘Trigger fields’ tab while creating a custom email workflow. Six types of filters are available:

Sub Status
Origin Country
Destination Country
Transit time

Once you are satisfied with all the settings, click on the ‘Enabled’ option mentioned under the ‘Status’ field and then hit the ‘Save’ button to start sending email notifications based on your preferences 🤟

Maximum 50 custom workflows are allowed for each Pro and Enterprise plan user.
🤔 Can I make changes to my created email workflow later on?

Yes, just click on the three horizontal dots to perform the following actions:

Edit workflow
Edit email template
Edit name

👀 Is there anything else I should be aware of?

Just take the following details into account:

👉 In the event of downgrading to Free or Essentials plan, custom workflows will be disabled with immediate effect. It means customers won’t get email notifications. However, default workflows can come to your rescue if they are enabled.

Your custom workflows will come into effect as soon as you upgrade again to Pro or Enterprise plan :)
👉 Be careful while settings the filters because your customers will get multiple notifications in case of same filters

👉 Only one email will be triggered for each custom workflow

👉 In case you change the shipment status before the email gets sent and have no custom workflow for that particular status, your customers will not get any notifications.

Got some questions regarding the custom email workflow? Share them with our chat support team now 👍
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