Articles on: Notifications

How to Send EDD Updates With AfterShip

Plans: Premium, Enterprise Platforms: All Platforms


AfterShip Tracking supports the EDD feature that lets its users share updates on when the shipment will reach customers’ doorstep. This help guide will explain how to share updates when the EDD is missed or revised.

Steps to send EDD updates with AfterShip Tracking

Log into your AfterShip Tracking admin dashboard
Go to Notifications > Emails and SMS
Click Create email workflow
Select Estimated delivery date from the Shipment status dropdown

Select whether you want to send an email notification for the Missed or Revised EDD
Click Create

Once done, you will land on the email workflow editor page, where you need to take care of a couple of things like:

Edit email template: Make sure you customize our default email template as per your needs. You can modify email subject, insert additional information using content blocks, choose your favorite font, add colors, etc.
Trigger fields: If you want your email to be triggered based on certain criteria, explore the options. Otherwise, leave this field as is.

Status: Change it to Enabled

Click Save to start sending automated EDD updates

Note: You can delete or edit your created flow anytime.

In case you need any further assistance, please contact our support team.

Updated on: 01/04/2024

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