Schedule Your SMS Notifications to Share Tracking Updates at the Right Time
The factor that decides whether shoppers will do business with you again or not is, ‘How much effort you put to enhance their post-purchase experience.’
AfterShip helps to trigger swift SMSes automatically for different delivery statuses like ‘Info received,’ ‘Delivered,’ ‘Exception,’ ‘In transit,’ Available for pickup,’ ‘Failed attempt,’ and ‘Out for delivery.’
Besides strengthening your brand’s image, it helps you accomplish customer delight.Few readersHow to Send EDD Updates With AfterShip
AfterShip supports the EDD feature that lets its users share updates on when the shipment will reach customers’ doorstep. This help guide will explain how to share updates when the EDD is missed or revised.
➡️ Steps to send EDD updateFew readersGive a Unique Brand Experience With Timestamps
Managing a multitude of shipments has always been tough, therefore keeping a record of the date and time when each shipment gets delivered is important. AfterShip facilitates shipment tracking by offering timestamp merge tags.
👨💻 Steps to use enable timestamps
Go to the ‘Notifications’ section of your AfterShip account You will land on the ‘Email & SMS’ page
Click on the ‘Settings’ Click on the ‘Edit’ option givenFew readersHow to Get Webhook Updates for Revised EDDs
Estimated delivery dates are important to reduce WISMO queries, and AfterShip tries to send EDD updates as accurately as possible. This help guide will explain how you can get webhook updates for revised EDDs and other important info. Let’s start:
➡️ Steps to enable updates for revised EDD
Log in to your AfterShip account Click Notifications
Choose Webhooks Scroll down and click the *Few readersDuplicate Email Workflows and Templates to Use Them in Multiple Organizations
Creating email workflows and templates one by one from scratch gets repetitive and time-consuming, especially for the merchants with multiple organizations. As these flows generally have the same logo, layout, and similar content, AfterShip allows merchants to duplicate these workflows and templates to be able to use them in other organizations.
Below are a few things to keep in mind before duplicating an email workflow.
PrerequisFew readersGuide to the New Easy Email Template Editor
Overview
Learn about AfterShip’s new easy email editor that allows you to customize your email notifications more flexibly. The new email editor is packed with diverse layering, style, and formatting options to help you build highly personalized and aesthetically appealing email notifications tailored to your brand style. The new editor is easy-to-use with a straightforward process to help you build the most engaging emails.
📢What you’ll learn
In thisFew readersVerify Sending Domain for Delivery Notifications
Want to prevent delivery notifications from landing in customers’ SPAM folder?
Start sending emails from a custom email domain and boost email delivery rates. AfterShip enables you to use CNAME entries for verification of “Send from” email addresses. AfterShip sends out delivery notifications using Sendgrid. Points to consider if you use SPF (Sender Policy Framework)
You can include SendGrid to the existing SPF record
You need to add CNAME entries at AfterShip’s end
🔗 Create CNAMEPopularEmail Notifications via AfterShip
AfterShip allows its users to send email notifications for different delivery statuses. With swift email notifications, you can keep your customers updated about their order status.
You also get access to both HTML and drag-and-drop editors to customize your email notifications. It helps you leave a long-lasting impression on customers and builds brand equity.
📧 Enable email notifications
Log in to your AfterShip account
Go to the *'Notifications'Some readersSMS Notifications via AfterShip
AfterShip users can send the shipment notifications via SMS to their customers. End-users receive the SMS notifications on their registered phone numbers.
Make sure to input the "+" sign together with the country code, area code and phone number. AfterShip follows phone number format rule: E.164
👨💻 Enable SMS Notifications
Go to Settings of your AfterShip admin select NotificationsSome readersCustomize Delivery Notifications
Shoppers track their orders frequently for status updates from the courier. AfterShip keeps them updated by sending customized delivery notifications and engages buyers after-sales.
⏰ Give a detailed update with
✅ Email: you can add the tracking number, branded tracking page URL, courier name, order id, detailed status, courier contact details, and other details
✅ SMS: you can mention store name, tracking number, branded tracking page URLcourier name, status, and other details
YoFew readersLearn About Merge Tags
AfterShip enables you to send personalized delivery notifications to customers via emails, SMS, and Facebook Messenger. You can customize AfterShip pre-built notification templates using merge tags, for example, |TrackingURL|. Merge Tags are short-codes that you can insert in delivery notification messages to send personalized order updates.
How do the merge tags work?
Merge tags add information like customer’s details, order updates, tracking information, and store’s details for the sFew readersNotification Delivery
Unlike any shopping cart, sending out the shipping notifications when you change status to fulfilled or enter tracking number, AfterShip notifications are sent just when tracking data is on the web and dependent on your event trigger.
Notifications are sent automatically when order is in transit, out for delivery, failed attempt, delivered or/ and exception. Each notification includes a direct tracking link which customers can click and view tracking results.
All notifications are only sent wFew readersSend Delivery Updates to Subscribers
Shoppers can track their orders by entering tracking number and/or order number and email address on the AfterShip branded tracking page. From the branded tracking page, they can subscribe to updates and receive real-time delivery notifications.
Steps to enable notification updates
Log in to your AfterShip account
Navigate to Notifications Emails and SMS
Click Notifications to subscribers
(https://storage.crisp.chat/users/helpdesk/website/9dd7275525e71800/screensFew readersEnable IAM Authentication for Webhooks
AWS API service allows developers to create, maintain, publish, and monitor APIs. AfterShip supports AWS API gateway with IAM (Identity and access management) authentication as a webhook receiver. IAM authentication is a secure way of receiving webhook requests. It ensures that other members and entities have an appropriate level of access to critical resources.
🔧 Enable IAM authentication
Get IAM User Access Key and Secret key
Encode special characters in the URL as shownFew readersIndia - SMS Notifications Template
Effective 25th March 2019, the Indian government regulation requires pre-registration of message templates for all domestic transactional SMS sent to India.
To meet this regulation, AfterShip has defined and registered below-mentioned standard SMS templates for notifications sent to India. These templates will be used for sending the SMS notifications to India and are set as default.
Customized SMS templates in your AfterShip account will continue to be used for sending SMS to countries otFew readersUnable to Send Notifications
Check for any of the below reason, if notifications are not being sent:
Only tracking numbers imported after upgrading to paid plans are entitled to notifications.
You have setup notification triggers at Settings Notifications
Check if you're using a valid tracking number that returns tracking results
Shipment is NOT delivered before adding to AfterShip.
We avoid sending notifications for shipments that are delivered beforFew readersTrigger Notifications
Aftership allows to send and receive notifications for 6 different statuses: Info Received, In Transit, Out for Delivery, Failed Delivery Attempt, Delivered, Exception.
You can select one or multiple notification triggers to send or receive the notification.
To activate the triggers within your AfterShip account make changes in notifications settings of your AfterShip account.
Notifications will be triggered only once against a status chanFew readersHow to Use AfterShip Email Editor
AfterShip comes with an easy-to-use email editor to let its users send branded email notifications for different delivery checkpoints. This help guide will give you all the details you need to keep in mind when creating an email template.
➡️ Steps you need to follow
Log in to your AfterShip account Go to Notifications Emails and SMS
Choose the trFew readersHow to Use OrderlyEmails for AfterShip Track Button in Shopify Shipping Emails?
OrderlyEmails is a design tool that allows Shopify merchants to give a spin to their ordinary shipping confirmation and order status emails that Shopify sends on behalf of the store. With beautiful email themes to choose from for 30+ email notifications templates, you can take your email marketing game to the next level without changing even a single line of coding.
Replace the standard in-built Shopify emails “View Order Status” button with AfterShip’s custom/ track page link button to giveFew readersUnsubscribe From Notifications
Email Notifications
Each notification comes with an "unsubscribe" button that allow an individual customer to unsubscribe from notifications being sent through your AfterShip account.
SMS Notifications
Reply to message: STOP, UNSUBSCRIBE, CANCEL, or QUIT will unsubscribe the number from receiving notifications.
Replying to message START or YES will resubscribe.
Detailed FAQ: https://www.twilio.com/help/faq/sms/does-twilio-support-stop-block-and-cancel-aka-sms-filteringFew readersConfigure Multilingual Email Notifications
Interacting with your customers in a language that speaks to them is a first step in building a long-lasting relationship.
With AfterShip, you can send multilingual email notifications to support users across multiple regions. For example, a customer whose order language is set to Chinese will get email notifications in Chinese, while customers whose order language is set to Arabic will be notified in Arabic.
How can you set multiple languages for your email notifications?
It’s a cakewalFew readersEnable/Disable Shipping Notifications
Notification service is available to all AfterShip users except for the Starter/free plan subscribers.
To better manage information sent to customers you can turn a notification trigger on or off.
Go to notifications settings
Enable/Disable the appropriate triggers.Few readersHow to Create a Custom Email Workflow to Share Timely Tracking Updates?
AfterShip lets you create email workflows so that updates for different delivery statuses like ‘Info received,’ ‘Delivered,’ ‘Exception,’ ‘In transit,’ Available for pickup,’ ‘Failed attempt,’ and ‘Out for delivery’ reach customers’ email inbox at the right time.
📨 Steps to create a custom email worFew readers
