• Schedule Your SMS Notifications to Share Tracking Updates at the Right Time

  The factor that decides whether shoppers will do business with you again or not is, ‘How much effort you put to enhance their post-purchase experience.’ AfterShip helps to trigger swift SMSes automatically for different delivery statuses like ‘Info received,’ ‘Delivered,’ ‘Exception,’ ‘In transit,’ Available for pickup,’ ‘Failed attempt,’ and ‘Out for delivery.’ Besides strengthening your brand’s image, it helps you accomplish customer delight.Few readers

• How to Send EDD Updates With AfterShip

  AfterShip supports the EDD feature that lets its users share updates on when the shipment will reach customers’ doorstep. This help guide will explain how to share updates when the EDD is missed or revised. ➡️ Steps to send EDD updateFew readers

• How to Get Webhook Updates for Revised EDDs

  Estimated delivery dates are important to reduce WISMO queries, and AfterShip tries to send EDD updates as accurately as possible. This help guide will explain how you can get webhook updates for revised EDDs and other important info. Let’s start: ➡️ Steps to enable updates for revised EDD Log in to your AfterShip account Click Notifications Choose Webhooks Scroll down and click the *Few readers

• Give a Unique Brand Experience With Timestamps

  Managing a multitude of shipments has always been tough, therefore keeping a record of the date and time when each shipment gets delivered is important. AfterShip facilitates shipment tracking by offering timestamp merge tags. 👨‍💻 Steps to use enable timestamps Go to the ‘Notifications’ section of your AfterShip account You will land on the ‘Email & SMS’ page Click on the ‘Settings’ Click on the ‘Edit’ option givenFew readers

• Guide to the New Easy Email Template Editor

  Overview Learn about AfterShip’s new easy email editor that allows you to customize your email notifications more flexibly. The new email editor is packed with diverse layering, style, and formatting options to help you build highly personalized and aesthetically appealing email notifications tailored to your brand style. The new editor is easy-to-use with a straightforward process to help you build the most engaging emails. 📢What you’ll learn In thisFew readers

• Duplicate Email Workflows and Templates to Use Them in Multiple Organizations

  Creating email workflows and templates one by one from scratch gets repetitive and time-consuming, especially for the merchants with multiple organizations. As these flows generally have the same logo, layout, and similar content, AfterShip allows merchants to duplicate these workflows and templates to be able to use them in other organizations. Below are a few things to keep in mind before duplicating an email workflow. PrerequisFew readers

• How to Set Up Email Notifications for Partially Fulfilled Orders

  Overview For merchants whose fulfillment centres don’t deliver orders as separate shipments, it becomes difficult to inform customers if some items from their order get shipped and some don’t. AfterShip lets merchants notify customers when their order is partially fulfilled with detailed information on the shipped and not shipped items. Steps to set up partially fulfilledFew readers

• How to Send Individual Shipments Emails With Selectable Templates

  Overview As a merchant, you would seek the privilege to send a shipment notification email of your choice to individual shipments. AfterShip lets you send shipment notification emails with a template of your choice. Also, you can preview your email to get a clear idea of what you are sending to your customers and how it looks. Steps to send shipment emails with selectable templates NFew readers

• Add UTM Tracking Link in Email Notifications

  Overview This tutorial explains how you can use UTM tracking links and append UTM parameters in AfterShip Tracking’s notification emails notifications links to gain deeper insights and track the performance of your email notifications. What you’ll learn In this article, we willFew readers

• Verify Sending Domain for Delivery Notifications

  Want to prevent delivery notifications from landing in customers’ SPAM folder? Start sending emails from a custom email domain and boost email delivery rates. AfterShip enables you to use CNAME entries for verification of “Send from” email addresses. AfterShip sends out delivery notifications using Sendgrid. Points to consider if you use SPF (Sender Policy Framework) You can include SendGrid to the existing SPF record You need to add CNAME entries at AfterShip’s end 🔗 Create CNAMEPopular

• Email Notifications via AfterShip

  AfterShip allows its users to send email notifications for different delivery statuses. With swift email notifications, you can keep your customers updated about their order status. You also get access to both HTML and drag-and-drop editors to customize your email notifications. It helps you leave a long-lasting impression on customers and builds brand equity. 📧 Enable email notifications Log in to your AfterShip account Go to the *'Notifications'Popular

• SMS Notifications via AfterShip

  AfterShip users can send the shipment notifications via SMS to their customers. End-users receive the SMS notifications on their registered phone numbers. Make sure to input the "+" sign together with the country code, area code and phone number. AfterShip follows phone number format rule: E.164 👨‍💻 Enable SMS Notifications Go to Settings of your AfterShip admin select NotificationsSome readers

• Customize Delivery Notifications

  Shoppers track their orders frequently for status updates from the courier. AfterShip keeps them updated by sending customized delivery notifications and engages buyers after-sales. ⏰ Give a detailed update with ✅ Email: you can add the tracking number, branded tracking page URL, courier name, order id, detailed status, courier contact details, and other details ✅ SMS: you can mention store name, tracking number, branded tracking page URLcourier name, status, and other details YoFew readers

• Learn More About AfterShip Tracking Merge Tags

  Overview AfterShip Tracking enables you to send personalized delivery notifications to customers via emails, SMS, and Facebook Messenger. You can customize AfterShip Tracking's pre-built notification templates using merge tags, for example, |TRACKINGURL|. Merge Tags are short-codes that you can insert in delivery notification messages to send personalized order updates.  How do the merge tags work? Merge tags add information like customer’s details, order updates, tracking informFew readers

• Notification Delivery

  Unlike any shopping cart, sending out the shipping notifications when you change status to fulfilled or enter tracking number, AfterShip notifications are sent just when tracking data is on the web and dependent on your event trigger. Notifications are sent automatically when order is in transit, out for delivery, failed attempt, delivered or/ and exception. Each notification includes a direct tracking link which customers can click and view tracking results. All notifications are only sent wFew readers

• Send Delivery Updates to Subscribers

  Shoppers can track their orders by entering tracking number and/or order number and email address on the AfterShip branded tracking page. From the branded tracking page, they can subscribe to updates and receive real-time delivery notifications. Steps to enable notification updates Log in to your AfterShip account Navigate to Notifications Emails and SMS Click Notifications to subscribers (https://storage.crisp.chat/users/helpdesk/website/9dd7275525e71800/screensFew readers

• Enable IAM Authentication for Webhooks

  AWS API service allows developers to create, maintain, publish, and monitor APIs. AfterShip supports AWS API gateway with IAM (Identity and access management) authentication as a webhook receiver. IAM authentication is a secure way of receiving webhook requests. It ensures that other members and entities have an appropriate level of access to critical resources. Enable IAM authentication Get IAM User Access Key and Secret key Encode special characters in the URL as shown beloFew readers

• India - SMS Notifications Template

  Effective 25th March 2019, the Indian government regulation requires pre-registration of message templates for all domestic transactional SMS sent to India. To meet this regulation, AfterShip has defined and registered below-mentioned standard SMS templates for notifications sent to India. These templates will be used for sending the SMS notifications to India and are set as default. Customized SMS templates in your AfterShip account will continue to be used for sending SMS to countries otFew readers

• Unable to Send Notifications

  Check for any of the below reason, if notifications are not being sent: Only tracking numbers imported after upgrading to paid plans are entitled to notifications. You have setup notification triggers at Settings Notifications Check if you're using a valid tracking number that returns tracking results Shipment is NOT delivered before adding to AfterShip. We avoid sending notifications for shipments that are delivered beforFew readers

• Trigger Notifications

  Aftership allows to send and receive notifications for 6 different statuses: Info Received, In Transit, Out for Delivery, Failed Delivery Attempt, Delivered, Exception. You can select one or multiple notification triggers to send or receive the notification. To activate the triggers within your AfterShip account make changes in notifications settings of your AfterShip account. Notifications will be triggered only once against a status chanFew readers

• How to Use AfterShip Email Editor

  AfterShip comes with an easy-to-use email editor to let its users send branded email notifications for different delivery checkpoints. This help guide will give you all the details you need to keep in mind when creating an email template. ➡️ Steps you need to follow Log in to your AfterShip account Go to Notifications Emails and SMS  Choose the trFew readers

• How to Use OrderlyEmails for AfterShip Track Button in Shopify Shipping Emails?

  OrderlyEmails is a design tool that allows Shopify merchants to give a spin to their ordinary shipping confirmation and order status emails that Shopify sends on behalf of the store. With beautiful email themes to choose from for 30+ email notifications templates, you can take your email marketing game to the next level without changing even a single line of coding. Replace the standard in-built Shopify emails “View Order Status” button with AfterShip’s custom/ track page link button to giveFew readers

• Unsubscribe From Notifications

  Email Notifications Each notification comes with an "unsubscribe" button that allow an individual customer to unsubscribe from notifications being sent through your AfterShip account.  SMS Notifications Reply to message: STOP, UNSUBSCRIBE, CANCEL, or QUIT will unsubscribe the number from receiving notifications. Replying to message START or YES will resubscribe. Detailed FAQ: https://www.twilio.com/help/faq/sms/does-twilio-support-stop-block-and-cancel-aka-sms-filteringFew readers

• Configure Multilingual Email Notifications

  Interacting with your customers in a language that speaks to them is a first step in building a long-lasting relationship. With AfterShip, you can send multilingual email notifications to support users across multiple regions. For example, a customer whose order language is set to Chinese will get email notifications in Chinese, while customers whose order language is set to Arabic will be notified in Arabic. How can you set multiple languages for your email notifications? It’s a cakewalFew readers

• Enable/Disable Shipping Notifications

  Notification service is available to all AfterShip users except for the Starter/free plan subscribers. To better manage information sent to customers you can turn a notification trigger on or off. Go to notifications settings Enable/Disable the appropriate triggers.Few readers

• How to Create a Custom Email Workflow to Share Timely Tracking Updates?

  AfterShip lets you create email workflows so that updates for different delivery statuses like ‘Info received,’ ‘Delivered,’ ‘Exception,’ ‘In transit,’ Available for pickup,’ ‘Failed attempt,’ and ‘Out for delivery’ reach customers’ email inbox at the right time. 📨 Steps to create a custom email worFew readers