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FAQs about AfterShip® Protection
How do I get started? Notify your AfterShip® sales representative, and they can enable the feature for you. How does it work? Once enabled, you can set your preferences to either ‘opt-in’, allowing the consumer to select coverage for each order, or ‘opt-out’, where coverage is pre-selected and the consumer can choose to deselect. Once in the shopping cart, the customer will see the itemized cost and may select or deselect coverage. If coverage is elected, they will be prompted
Frequently asked questions about sales taxes
Will US customers be charged sales taxes? Yes, US customers are subject to state and local sales taxes. Your postal code (mentioned in your company's address) will decide the applicable state and local tax rates. **Note: **Sales tax charges will be included as a line item on your billing statement or invoice. AfterShip is currently registered to collect sales taxes or other transaction-related taxes in: California New York Tennessee Texas Utah Washington **Can I apply
Where is my package?
AfterShip provides you detailed order status information at every step of the shipment’s journey. These could be shipment statuses: In transit Information received Out for delivery Delivered An exception occurred Expired or delivery attempt failed All you need is a tracking number to track packages easily at AfterShip. Reasons for not getting updates on packages Delivery time varies a lot, depending on the service type the courier ha
Why is my package stuck in transit for so long?
AfterShip helps to track shipments and doesn’t handle the physical delivery of shipments in any way. Reasons why a package may be stuck in transit Service type: Delivery time varies a lot, depending on which service type your courier has selected. Some services may take as long as 3 months to ship a package Custom checks: Custom declarations need to be provided when shipping internationally. The documentation may sometimes cause unforeseen delays **International shippi
My package seems to be missing
If your package is marked delivered, but you haven't received it yet, then it might have been accepted by your neighbors or security guard. It is also possible that your package is marked delivered by mistake. However, if delayed order updates are the reason for your worry, these may be the reasons. Reasons why there may be no update on packages Delivery time varies a lot, depending on the service type the courier has chosen Depending on the destination, the delivery may sometimes ge
What is the expected delivery date for my order?
AfterShip facilitates package tracking, but it has nothing to do with the delivery. It fetches data from the courier and displays the same information to you. We only show the estimated delivery date if it is provided by the courier. Note: Only a few couriers provides an estimated delivery date. What should you do to get the expected delivery rate? Get in touch with your courier/shipping company. You can [get courier contact information from AfterShip’s website](https://www.afte
What does the Expired status mean?
Recently added or imported shipments within your AfterShip account are tagged with "Pending" status and queued up for tracking in batches. AfterShip fetches the latest tracking information from couriers every 3-12 hours. The “Pending” status changes to “Expired” if the courier does not provide any tracking information updates for over 30 days. AfterShip will then stop tracking the shipment. What should you do? Here is how you can deal with orders in Expired status: Ensure the t
Why is my order pending?
Recently added or imported shipments within your AfterShip account are tagged as "Pending" and queued up for tracking in batches. AfterShip fetches the latest tracking information from couriers every 3-12 hours. What should you do if the status doesn’t change for long? It usually means that the courier does not have any delivery information for the tracking number yet. Here is how you can deal with Pending orders: Ensure the tracking number you entered is correct Request you
Tracking numbers not synced
AfterShip automatically imports shipments you added at the shopping cart in the past 3 days, and auto import takes place every 3 hours. Do note the following 3 cases aftership will NOT import shipments Shipments are entered in cart over 3 days ago Tracking numbers are not a valid format Tracking numbers already exist in your aftership account You can also manually trigger an import at the app connection click on Sync app.
How to change the delivery address?
AfterShip only helps with shipment tracking. The requirement of changing the delivery address totally depends on the e-commerce platform with which you have placed the order. It also depends on your courier/shipping company. Change the delivery address Make contact with the courier/shipping company. Visit the AfterShip website to get courier contact details. Request them to change the delivery address For any details regarding the tracking num
How to change the contact details for my order?
AfterShip enables you to track orders effortlessly, right from checkout to delivery. Since AfterShip doesn’t handle the physical delivery of shipments, we advise you to get in touch with the shipper or seller directly if you wish to change the contact details. Change the mobile/contact number for your order Connect with your courier or shipping company. Visit the AfterShip website to get courier contact details Request them to change the contac
How to change the courier pickup point?
AfterShip is only limited to making shipment tracking easier. It has no role to play when it comes to delivering the orders. This signifies that you have to contact the courier company if you want to change the pickup point. Change the pickup point Call your courier company’s local office to confirm the pickup location. You can get courier contact information from AfterShip’s website In case your courier company does not have an office in your ci
Frequently Asked Questions on How to Excel During Festive Seasons
A festive season brings smiles to the faces of buyers and shoppers. The former gets an opportunity to record the highest sales ever, while the latter gets elated after having a splendid post-purchase experience. AfterShip empowers its users with outstanding features so that they can stay on top of their game during festive seasons and make sure nothing upsets shoppers. Check frequently asked questions given below to gain crucial insights into how to up your game during festive seasons. **H
Frequently Asked Questions on SF Express Tracking Updates
👨💻 Why are new changes being introduced? SF Express has created two new API endpoints for domestic and international shipments to offer a splendid tracking experience and better traffic management. 👨💻 What needs to be done for international shipments? You don’t have to do anything for international shipments, as we’ve already connected with the new API endpoint of SF Express to offer you tracking updates. However, expect delays regarding old trackings for the time being.
Frequently Asked Questions on Spanish Seur Tracking Updates
Since Nov 2021, Spanish Seur carrier has updated its policy on sharing tracking updates. Now, merchants will have to use their own API credentials to get tracking updates from the carrier. How to get my own API credentials? Please consult with your Spanish Seur account manager to obtain your credentials. What info is required to establish a successful connection with AfterShip? Please enter your ++ Client ID, Client Secret, idNumber, username,++ and ++ password++ [her