Articles on: FAQs

Common Reasons for Shipment Import Failure

AfterShip automatically imports shipments from your eCommerce store when you connect it with AfterShip Tracking. After the initial import, the new shipments get imported to your Shipments dashboard automatically based on the CSV and app import settings. You can also manually add shipments to AfterShip Tracking.

If there are instances when your shipments are not importing to AfterShip Tracking or tracking numbers are not getting synced, this may be because of the following reasons.

Case 1: App import conditions not yet met

For every app connection, you can configure shipment import settings that allow the automatic import of shipment to the Shipments dashboard for tracking based on pre-defined conditions. If the new shipments have not yet synced, it may be because they have yet to meet the configured conditions.

Case 2: Carrier(s) not configured in AfterShip

You may have not configured the carrier of the shipment you are trying to import in the AfterShip Tracking. Merely activating the carrier(s) on your eCommerce platform will not work, unless you have activated them in your AfterShip account. Once activated in AfterShip, even if the shipment lacks carrier information, our carrier auto-detection feature will automatically detect the carrier based on your list.

Case 3: Invalid tracking number format

The tracking number format differs with every courier. DHL, FedEx, UPS, USPS, and others follow their own Tracking number format rules for domestic as well as international shipments. If your shipment is not getting synced to AfterShip Tracking, consider checking your tracking number format.

Case 4: Tracking numbers already exist in your AfterShip account

Duplicate tracking numbers from the same carrier will not be imported to AfterShip.

Duplicate or identical tracking numbers can be imported to AfterShip from your store only when they have different carrier slugs following the same format as mentioned below.


For example:


Case 5: Incorrect CSV format

If you are using AfterShip Tracking’s CSV upload feature to bulk-import trackings, you need to take note of the following errors you must avoid doing. Check out this list of common CSV import errors .

Updated on: 27/12/2023

Was this article helpful?

Share your feedback


Thank you!