AfterShip helps to track shipments and doesn’t handle the physical delivery of shipments in any way.

Reasons why a package may be stuck in transit

Service type: Delivery time varies a lot, depending on which service type your courier has selected. Some services may take as long as 3 months to ship a package
Custom checks: Custom declarations need to be provided when shipping internationally. The documentation may sometimes cause unforeseen delays
International shipping: If a package is coming from overseas (other countries), it is safe to assume that delivery may take longer than usual

Why are there no updates on my package?

Domestic shipments: These are usually updated more often. Updates generally get received within 3 days. If the carrier doesn’t give updates even after 3 days, we suggest you contact the carrier or shipper to ensure your package is on the way
International shipments: These are updated less frequently. Depending on the carrier and service type, delivery time varies from a few days to a few weeks. Some carriers don’t provide complete tracking updates, especially those that are based in China. It means the tracking information stops coming after a shipment arrives at the destination. We suggest you contact the shipper or carrier if there are no updates for over 30 days

What should you do if the status doesn’t change for long?

Request your courier or shipping company to check the status of your package.
Ask your shipper or seller about the selected service type and estimated delivery date

You can easily get courier contact information from AfterShip’s website. In case you don’t have the tracking number or are not sure about which courier or shipping company is taking care of your package, please reach out to your seller or shipper to gain relevant details.

What can you do to avoid this situation in the future?

Always note down the type of service your seller is using and ask for an estimated delivery date while placing the order.
Always check the required custom declaration formalities with your seller. Ask for an approximate time that the whole process may take.
Consider using premium delivery methods in the future to ensure faster delivery.
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