Articles on: FAQs

Where Is My Package?

Overview



AfterShip Tracking is a post-purchase shipment tracking platform that provides you detailed order status information at every step of the order journey. The real-time status of shipments at any time is given by the below statuses .

In transit
Information received
Out for delivery
Available for pickup
Delivered
An exception occurred
Expired or delivery attempt failed

All you need is a valid tracking number to track packages easily at AfterShip Tracking.

Reasons for not getting updates on packages



Delivery time varies depending on the shipping service type the carrier has opted for.
Depending on the destination, the delivery may sometimes get delayed. For packages coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.
Delivery may get held up due to a delay in completing customs declarations.

My Package Seems to Be Missing



If your package is marked delivered, but you haven't received it yet, then it might have been accepted by your neighbours or security guard. It is also possible that your package is marked delivered by mistake. However, if delayed order updates are the reason for your worry, the aforementioned reasons may be the cause.

What to do if there is no update on your package for long?



Reach out and request your carrier or shipping company to check the status of your package.
Ask your shipper or seller about the shipping service type and expected delivery time.

You can easily get carrier contact information from AfterShip’s website. In case you don’t have the tracking number or are not sure about which carrier or shipping company is handling your package, please reach out to your seller or shipper to obtain the required information.


Additional resources



Why is my order pending?
What is the expected delivery date for my order?
Why is my package stuck in transit for so long?

Updated on: 20/12/2023

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