Articles on: FAQs

Where Is My Package?

AfterShip provides you detailed order status information at every step of the shipment’s journey. These could be shipment statuses:

In transit
Information received
Out for delivery
An exception occurred
Expired or delivery attempt failed

All you need is a tracking number to track packages easily at AfterShip.

Reasons for not getting updates on packages

Delivery time varies a lot, depending on the service type the courier has chosen
Depending on the destination, the delivery may sometimes get delayed. For packages coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.
Delivery may get held up due to a delay in completing customs declarations.

What to do if there is no update on your package for long?

Request your courier or shipping company to check the status of your package.
Ask your shipper or seller about the used service type and estimated delivery date

You can easily get courier contact information from AfterShip’s website. In case you don’t have the tracking number or are not sure about which courier or shipping company is handling your package, please reach out to your seller or shipper to obtain the required information.

Updated on: 01/06/2022

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