Articles on: FAQs

Why Is My Order Pending?

Recently added or imported shipments within your AfterShip account are tagged as Pending and queued up for tracking in batches. AfterShip Tracking fetches the latest tracking information from carriers every 3-12 hours.

What should you do if the status doesn’t change for long?

It usually means that the carrier does not have any delivery information for the tracking number yet. Here is how you can deal with Pending orders:

Ensure the tracking number you entered is correct and valid
Ensure the carrier you selected is correct
Request your carrier or shipping company to check the status of your package. You can get carrier contact information here

If you don't know the tracking number or are unsure about which carrier or shipping company is taking care of your package, connect with the seller or shipper to acquire the required details.

Updated on: 01/04/2024

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