Articles on: FAQs

Why Is My Order Pending?

Recently added or imported shipments within your AfterShip account are tagged as "Pending" and queued up for tracking in batches. AfterShip fetches the latest tracking information from couriers every 3-12 hours.

What should you do if the status doesn’t change for long?

It usually means that the courier does not have any delivery information for the tracking number yet. Here is how you can deal with Pending orders:

Ensure the tracking number you entered is correct
Request your courier or shipping company to check the status of your package. You can get courier contact information here

In case you do not have the tracking number with you or are not sure about which courier or shipping company is handling your package, please connect with the seller or shipper to get all the necessary information.

Updated on: 01/06/2022

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