Articles on: FAQs

Why Is My Order Pending?

Recently added or imported shipments within your AfterShip account are tagged as Pending and queued up for tracking in batches. AfterShip Tracking fetches the latest tracking information from carriers every 3-12 hours.

What should you do if the status doesn’t change for long?

It usually means that the carrier does not have any delivery information for the tracking number yet. Here is how you can deal with Pending orders:

Ensure the tracking number you entered is correct
Request your courier or shipping company to check the status of your package. You can get carrier contact information here

In case you do not have the tracking number with you or are not sure about which carrier or shipping company is handling your package, please connect with the seller or shipper to get all the necessary information.

Updated on: 20/12/2023

Was this article helpful?

Share your feedback


Thank you!