πŸ‘¨β€πŸ’» Why are new changes being introduced?

SF Express has created two new API endpoints for domestic and international shipments to offer a splendid tracking experience and better traffic management.

πŸ‘¨β€πŸ’» What needs to be done for international express shipments?

To keep getting tracking updates from AfterShip for your international express shipments, contact the local SF sales manager and request to add your name and SF account number to their GTS tracking API system. Once your info gets added to their system, it will allow us to share swift tracking updates with you.

In case the contact information of a local SF sales manager is unknown, connect with their support team over a phone call and raise a request for whitelisting. Here's the list of their contact numbers.
Also, start including the origin_country/destination_country in the tracking info so that we can easily identify international shipments and help to track them.

Note: SF Express team usually takes a business day to make the required changes. Considering Chinese National Day Holidays are around the corner, it would be great if you contact your local SF sales manager now and get the required changes done quickly.

πŸ‘¨β€πŸ’» What about international e-commerce shipments?

You don’t have to do anything for international e-commerce shipments, as we’ve already connected with the new API endpoint of SF Express to offer you tracking updates. However, expect delays regarding old trackings for the time being.

πŸ‘¨β€πŸ’» How will I get updates for domestic express shipments?

To let AfterShip get tracking updates from the BSP tracking API system of SF Express for your domestic express shipments (including HKG/TWN/MAC shipments), please contact SF Express domestic team by using this email id: [email protected] and request to add your name and SF account number in their system. It will enable us to access tracking data for sharing purposes.

Once done, AfterShip will be able to fetch tracking updates for your domestic shipments.

πŸ‘¨β€πŸ’» Is the β€˜sf-express’ slug going to change as well?

No, you can use it as far as international shipments are concerned. For domestic ones (including HKG/TWN/MAC shipments), please use our newly released slug β€” β€˜sf-express-cn’ β€” from now onwards.

Please start updating the slug of your local shipments. Click here in case you need help.

For any other question, please connect with our chat support team for quick answers.
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