Articles on: Notifications

Customize Shipment Notifications

Plans: Essentials, Pro, Premium, Enterprise Platforms: All platforms


AfterShip Tracking gives you the complete customization freedom to edit the notification template that will be emailed to your customers.

Email notifications

Once email notifications are enabled, follow the steps below to customize the email notifications template.

Select the template and click the Edit button displayed alongside the notification toggle button
Select Edit email notification
You will land on the notification editor page
You can choose among the three editors to customize the notification

Drag-and-drop email editor: Customize content, add blocks, and edit basic font style and color
HTML email editor : Edit email subject and body in the basic HTML format
Easy email editor : Build highly personalized and aesthetically appealing email notifications tailored to your brand style with diverse layering, style, and formatting options

Easy email editor is only available for Enterprise users

Expand the downward-facing arrow icon to select the theme from the dropdown
Once edits are made, select Save
Preview the final version of the email on both desktop and mobile
Send yourself or other members of the organization a test email

SMS notifications

The customization capability for SMS notifications are not supported, but you can still preview what all information will be sent to customer in the tracking SMS notifications

Go Notifications > Emails and SMS in the AfterShip Tracking admin
Move to the SMS tab and click the {...} icon and click Preview SMS to view the SMS template

The customization of SMS notifications is available for selected countries. Before sending these notifications, please check the rules followed by telecom authorities in different countries.

Updated on: 30/11/2023

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