Articles on: Shopping carts/Apps/CSV

Integrate With AfterShip

Post-shipping communication sits at the center of your post-purchase marketing strategy that not only ensures repeat sales and customer satisfaction but also cements a long-lasting customer relationship.

AfterShip’s native integration with automates post-sale review generation once the order status is changed to “Delivered” in AfterShip. Asking customers for their valuable feedback when they are still riding the initial excitement of their newly delivered product is the best way to collect a positive response and this integration hits home.

What Data Syncs from AfterShip to

Customer order ID
Shipment tracking code
Shipping event - Delivered

Get the webhook URL from AfterShip

Go to the settings > Apps > AfterShip.

Copy the webhook URL from the “Instructions” section.

Set up the AfterShip Webhook URL

Go to AfterShip Notifications > Email & SMS

Scroll down to the Webhooks section > Click on Add webhook URL.

Paste the Webhook URL you copied from here > Click Save.

Move to the Events section > Select the All events checkbox to send the “Delivered” shipping event from AfterShip to

How can you change the trigger frequency of NPS emails?

The AfterShip integration updates the review request email of the relevant order in the queue that will be triggered 1 day once the order is marked “Delivered”. The NPS (Net Promoter Score) email on the other hand will be triggered 3 days after the order delivery.

To change this interval all you have to do is add ?interval=x to the tail end of the webhook URL where,

X = number of days after the status of the order has been updated to "delivered" you would like the email to be sent out.

For e.g.,

Here, the above webhook will trigger review request emails 5 days after the order status is marked delivered, and 7 days for the NPS emails.

To know more about the integration visit

Updated on: 01/06/2022

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