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Schedule Automated Email Notifications

Plans: Enterprise Platforms: Shopify. API


AfterShip Tracking enables you to send prompt trigger notifications for various order and delivery statuses, ensuring timely updates for customers on their order progress.

What you’ll learn

In this article, we will discuss:

Email notification statuses
How to create a custom email Notification Flow

Email notification statuses

AfterShip Tracking consists of 10 statuses under the Notifications. These are divided into three major statuses:

Shipment statuses: It includes Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Exception, and Failed Attempt.
Order status: It includes Order Fulfillment.
Estimated delivery date: It includes Estimated delivery date revised and Estimated delivery date missed.

You can select one or multiple notification triggers to send or receive the notifications. Notifications will be triggered only once as the status of the shipment changes.

How to create a custom email Notification Flow

Log into your AfterShip Tracking admin dashboard
Go to Notifications > Flows > Create flow

Select the status that you want to trigger from the available options
Click Create

Please note that each flow will have only one trigger event and a few trigger filters. Customers will enter the flow only if they meet the required conditions.

In the flow editor, you can edit the following sections:

Flow name: In this section, you can enter a suitable name for the flow.
Logic: This section consists of 3 blocks:

I. Trigger split: Trigger splits are the conditions that are highly related to the Trigger event and will split into Yes and No paths.
II. Conditional split: Conditional splits are the general conditions and will split into Yes and No paths.
III. Random split (A/B test): In this block, you can randomly split your recipients into two groups (A and B) so that you can send different notifications.

Timing: This section consists of 2 blocks:

I. Time delay: Set the waiting period between the previous step and the next step in the flow.
Configuration options for the Time delay include: X minutes, X hours, and X days.
II. Trigger status unchanged: In this block, you can set the duration for which the trigger status remains unchanged as a condition to move on to the next step.

Actions: In this section, you have Send email and Send SMS blocks. You can decide how you want to notify your customers or your organization’s members. You can also choose to send notifications with different content to your customers and your organization’s members separately.

On the right-hand side, you’ll see a Trigger event for which you can customize the settings. In case you want to send precise updates to specific customers, use the filters given in the trigger field.

Trigger filters: In this section, you can add additional filters to determine what triggers this flow.

Flow filters: This filter applies to the entire flow and is checked before every step. Customers must meet these filter conditions to stay in the flow.

Trigger frequency: In this section, you can set the frequency of the notification trigger.

Once all the settings are done. Click on the Enabled under the Status.
Click Save on the top right corner of the dashboard.

In case you need any further assistance, feel free to reach out to our support team.

Updated on: 26/09/2023

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