Troubleshooting Nosto Recommendations
Plans: Pro, Premium, Enterprise Platforms: All platforms, Commerce API
If you're experiencing issues with Nosto recommendations not appearing on your tracking page, it's likely due to configuration settings. Please follow these steps to resolve the issue:
Check AfterShip Domain Settings
If you are using an AfterShip domain for your tracking page, ensure that this domain is added to the "Other hosts used by the site" section in your Nosto Account settings.
Enable Recommendation Visibility
Confirm that the Recommendation visibility option is turned on in your Nosto dashboard.
Check Recommendation and Placement Statuses
Ensure that both the recommendation status and the placement status are enabled. This is crucial for the recommendations to be displayed properly.
Display Product Recommendations on the Branded Tracking Page
Display Nosto Recommendations on the Branded Tracking Page
If you're experiencing issues with Nosto recommendations not appearing on your tracking page, it's likely due to configuration settings. Please follow these steps to resolve the issue:
Check AfterShip Domain Settings
If you are using an AfterShip domain for your tracking page, ensure that this domain is added to the "Other hosts used by the site" section in your Nosto Account settings.
Enable Recommendation Visibility
Confirm that the Recommendation visibility option is turned on in your Nosto dashboard.
Check Recommendation and Placement Statuses
Ensure that both the recommendation status and the placement status are enabled. This is crucial for the recommendations to be displayed properly.
Additional resources
Display Product Recommendations on the Branded Tracking Page
Display Nosto Recommendations on the Branded Tracking Page
Updated on: 03/10/2024
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