Automizely Pte. Ltd.

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Google Analytics is a tracking tool that helps you collect data from your website and mobile applications to create reports that provide insights into your business.

AfterShip Returns lets you connect your Google Analytics account to track and collect data for the activity and events that take place on your branded returns page.

Connecting Google Analytics to AfterShip Returns

Go to Customizations &gt; <a href="https://admin.returnscenter.com/returns-page" rel="nofollow noopener noreferrer" target="_blank">Returns Page</a> in AfterShip Returns admin.

Scroll down to the Google Analytics section.

Get your Google Analytics Tracking ID or UA Number (example: UA-634576-12)

Paste the Tracking ID or UA Number into the box below Google Analytics Tracking ID.

1. Go to Customizations &gt; <a href="https://admin.returnscenter.com/returns-page" rel="nofollow noopener noreferrer" target="_blank">Returns Page</a> in AfterShip Returns admin.
2. Scroll down to the Google Analytics section.
3. Get your Google Analytics Tracking ID or UA Number (example: UA-634576-12)
4. Paste the Tracking ID or UA Number into the box below Google Analytics Tracking ID.
5. Click Save.

Google Analytics will start tracking sessions and visitors on your returns page.

For any further questions or help, please contact our chat support team or reach out to us at <a href="mailto:support+returns@aftership.com" rel="nofollow noopener noreferrer" target="_blank">support+returns@aftership.com</a>.

Enable Google Analytics Tracking in AfterShip Returns: follow setup steps, configure key options, verify behavior, and troubleshoot workflow issues.

Enable Google Analytics Tracking

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Event category	Event action performed	Event sequence number in GA	Event sequence number meaning
Choose item	Click	E10010	Clicked on "Next" after selecting the item to be returned
	Click	E10011	Selected "Replace with the same item" as a return resolution
	Click	E10012	Selected "Exchange for other items" as a return resolution
	Click	E10013	Selected "Refund me directly" after selecting "Exchange for other items" as a return resolution
	Click	E10014	Selected "Next" after reviewing the replacement product for exchange under "My cart" in the side panel
	Click	E10018	Clicked on "Cart" after adding the replacement product from the collection to the cart for exchange
	Click	E10019	Selected "Refund to store credit" as a return resolution
	Click	E10020	Selected "Refund to original payment method" as a return resolution
	Click	E10021	Selected "Shop now" after choosing "Exchange for other items" as a return resolution to shop for a replacement item
Ship	Click	E10015	Selected the shipping method to sent the item back
Review	Click	E10016	Selected "Submit" after reviewing the return request
	Click	E10017	Selected "Pay and submit" to make payment for the excess amount for the replacement items selected for exchange and submit the return request
Order lookup	Click	E10050	Selected "Find your order" after adding the order number and email address in the order lookup widget
Order list	Click	E10051	Selected "Create" from the order detail page after clicking "Find your order"

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Overview

Connecting Google Analytics to AfterShip Returns

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