Plans: Premium, Enterprise | Platforms: Shopify, WooCommerce, BigCommerce, SFCC

Overview

AfterShip Returns automatically creates and syncs order tags and notes to the associated Shopify orders when a warranty event is triggered. Merchants can then easily track whether an order has an active warranty claim and check the current status of that claim directly from the Shopify dashboard.

This article lists notes and tags generated by AfterShip Returns for eCommerce platforms when a warranty event is triggered for an order.

Customizing tags and notes for warranty events is not possible at this time.

Notes generated for different warranty events

The list below offers the notes and tags automatically generated in your eCommerce platform when a warranty claim is submitted, and consecutive events are triggered for an order.

Here it is with the "In progress" conditional notes split into their own rows beneath it:

AfterShip Warranty Actions/Status	eCommerce notes	eCommerce platform supported
Under review	2024-09-19 10:24:47 [AfterShip Warranty] RMA #117BA216 Includes items: Warranty claim: Under review	Shopify, SFCC, BigCommerce, WooCommerce
Approved	2024-09-19 13:57:34 [AfterShip Warranty] RMA #117BA216 Includes items: Warranty claim: Approved	Shopify, SFCC, BigCommerce, WooCommerce
In progress	2024-09-19 14:21:21 [AfterShip Warranty] RMA #72577EAC Includes items: Warranty claim: In progress Resolution: Repair item /Replace item/Issue store credit/Other	Shopify, SFCC, BigCommerce, WooCommerce
	If a Shopify replacement order is created, a new row will be added: Warranty replacement order: #{Order number}
	If a Shopify gift card is created, a new row will be added: Gift card code: {Gift card code}
Resolved	2024-09-19 14:14:54 [AfterShip Warranty] RMA #117BA216 Includes items: Warranty claim: Resolved	Shopify, SFCC, BigCommerce, WooCommerce
Rejected	2024-09-19 14:16:37 [AfterShip Warranty] RMA #25298F24 Includes items: Warranty claim: Rejected	Shopify, SFCC, BigCommerce, WooCommerce
Canceled	2024-09-19 14:18:11 [AfterShip Warranty] RMA #D4B9CE4B Includes items: Warranty claim: Canceled	Shopify, SFCC, BigCommerce, WooCommerce

The two conditional notes now sit as blank-status continuation rows under "In progress," keeping the platform column empty since they're not separate statuses. Want me to export the whole table to a file (e.g., Word or Excel) so it's ready to drop into the help center?

AfterShip generated notes in Shopify for warranty claims

Tags generated for different warranty events

Warranty Status/Action	Tags	eCommerce platform supported
Warranty claim Approved	Add `AfterShip Warranty` as an order tag to the original order. If an order has multiple warranty requests, this tag will be added only once.	Shopify
Create shopify replacement order	Add the original order number as a tag to the new replacement order (e.g., #1001).	Shopify
	Add `AfterShip Warranty replacement order` as a tag to the new replacement order.	Shopify

AfterShip generated tags in Shopify for warranty claims

Add dynamic values as order tags in Shopify

For warranty claims that require item replacements, AfterShip Returns will automatically attach tags and notes to the replacement orders in Shopify.

Merchants can insert dynamic values such as RMA number and original order number as order tags, which will be synced to Shopify orders.

Go to Tags and notes in your AfterShip Returns settings.
Move to the Warranty tab and scroll down to For replacement orders section.
Insert the dynamic value(s) as mentioned below in the text box to add it to the list of tags that will auto-populate original values from the customer data and display them on the associated Shopify replacement orders.
Save the changes.

Dynamic values available

{RMA no.}

{Original Order number}

{Original Order id}

2. Merchants can also add a prefix to the dynamic values if needed.