Plans: All Plans Platforms: All platforms
Overview
Quick filters on the shipments page help you efficiently monitor the shipments that are most important to you. AfterShip Tracking allows you to filter your shipments by tracking history issues, including Lost, Damaged, and Returned to sender.
How to use the issues filter
Navigate to Shipments in your AfterShip Tracking admin.
Click Add filters and select Issues under the Events section.
The Issues filter will display below the search bar. Click on it and select the issue type from the given options: Lost, Damaged, and Returned to sender. As soon as you select the issue type, the shipments with auto-refresh below.
To get the Issues column visible on the dashboard, you need to mark it visible via the Columns tab:
Click on the Manage Columns tab.
Select Add/Remove columns.
Under Available columns section, select the Issues checkbox.
You can also reposition the issue column on the dashboard by drag-and-drop button.
Hit the Save button.
Go back to the Shipments page to get the Issues column describing the type of issue against the affected shipments.
More filters describing the issue type, including Redirected, Extreme weather, and Failed attempt, are in the pipeline.
To remove a column from the dashboard, unselect it or click the remove sign as shown below.
Key takeaways
Quickly identify problem shipments: Use the Issues filter to surface shipments marked as Lost, Damaged, or Returned to sender directly on the dashboard.
Flexible dashboard customization: Make the Issues column visible and reorder columns for a more streamlined workflow.
If you have any questions, feel free to contact our support team.