Plans: All plans Platforms: All platforms
Overview
We're aligning our transit time calculation with carrier standards for improved accuracy. Our previous method included the pick-up date, resulting in an extra day compared to carriers. Now, transit time starts on the first day after pick-up, aligning with carriers. This change simplifies SLA management and helps you better monitor your shipping performance.
Old logic for calculating the Transit time
The picked-up date is considered as one transit day
When the shipment is delivered:
Transit time (in days) = Delivered date - picked-up date + 1
When the shipment is not delivered:
Transit time (in days) = Current date - picked-up date + 1
Example:
Only the date is considered in the calculation, not the hours.
New logic for calculating the Transit time
The picked-up date is not considered as one transit day
When the shipment is delivered:
Transit time (in days) = Delivered date - picked-up date
When the shipment is not delivered:
Transit time (in days) = Current date - picked-up date
Example:
Only the date is considered in the calculation, not the hours.
Impact
This change will impact all the transit time values in AfterShip Tracking:
Shipment dashboard
Analytics > Transit times report
If you have any queries, feel free to connect with our support team for quick assistance.