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Getting Started With AfterShip Warranty

Plans: Premium, Enterprise | Platforms: All platforms


Overview


AfterShip Warranty is an add-on to AfterShip Returns that unifies warranty claims management and reverse logistics on a single platform. Once enabled, your team can build self-service warranty portals, manage claim vetting and resolution from a centralized dashboard, and keep customers informed at every stage of the warranty journey.


What you can do with AfterShip Warranty


  • Set up a self-service warranty portal for customers to submit claims independently
  • Build multiple warranty pages to serve different sales channels including, eCommerce platforms, dealers, retailers, and more
  • Get a centralized view of all incoming warranty claim requests on one intuitive dashboard
  • Track the current status and resolution of every claim at a glance
  • Sync customer order data automatically from connected eCommerce platforms
  • Send automated status notifications to customers throughout the claims process
  • Configure carriers and return locations for seamless repair, return, or replacement workflows


Get started


Step 1: Confirm your plan eligibility


You must be on AfterShip Returns' Premium or above plan to use its Warranty feature. Learn more about AfterShip Returns' pricing model and compare plans to choose the one that best suits your needs.


Step 2: Set up and customize your branded warranty pages


Build branded warranty pages where customers can submit claims directly, with support for multiple pages tailored to different sales channels and customer segments.


Want to go further?


Upload custom fonts for full visual brand consistency.


Step 3: Configure warranty notifications


Keep customers informed at every stage of their warranty claim lifecycle with automated email notifications.


Step 4: Set up your warranty period


The warranty period defines the timeframe within which customers can submit a claim after purchasing or receiving a product. Configure this before going live, without it, claim eligibility cannot be enforced.


Step 5: Create your warranty reason library and groups


Define the warranty claim reasons customers can select when submitting a request, giving your team structured, actionable data on every claim.


Step 6: Set up warranty shipping carriers and locations


Configure the carriers and warehouse locations used for product repair, return, or replacement.


Step 7: Configure auto-generated tags and notes for warranty orders


Automatically apply tags and notes to warranty orders on your eCommerce platform for easier tracking and order management.


Step 8: Issue store credit for warranty claims


For claims where a product cannot be repaired or replaced, you can issue store credit directly from the AfterShip Warranty dashboard, without logging into Shopify or any other platform. Configure this resolution method so your team is ready to act on claims from day one.


Step 9: Understand the functions of warranty claims dashboard


Get a panoramic view of all incoming warranty claims, their current status, and resolution progress from one place.


Step 10: Create and process a test warranty claim request


Once your setup is complete, this is where the work happens. Submit and test processing warranty claims, approve or reject requests, and manage resolutions like repair, replacement, or store credit, from the RMA detail page.


Want to go further?


Customize replacement order prefix and suffix for easier Shopify tracking.


Need help?


Contact our support team via chat or reach out at [email protected].

Updated on: 15/06/2026