Integrate Gorgias With AfterShip Returns
Plans: Premium, Enterprise Platforms: All platforms
After getting their return request approved, shoppers generally have queries related to refund, delays, etc. For brands, it is imperative to provide customer with swift resolution to their queries.
AfterShip Returns can be integrated with Gorgias, a multichannel customer service platform to quickly respond to customer service requests regarding returns, refunds, and exchanges.
In this article, we will show you:
Set up Gorgias helpdesk
Integrate Gorgias with AfterShip Returns
Merchant experience
Sign up for a Gorgias account (if you don't have one)
Set up your helpdesk
Input URL of your website
Decide and input URL of your helpdesk
Click Create your helpdesk to finish setting up your Gorgias helpdesk
You can access Gorgias integration page in two ways
Go to Apps in the AfterShip Returns admin
Click View more apps in the upper right-hand corner
Search Gorgias, click on it and you will land on the Gorgias integration page
or,
Navigate to the Gorgias integration page on AfterShip Returns website directly
Select AfterShip Returns from the dropdown and then click Install app
Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns (Optional) for which you are establishing this integration
Input your Gorgias store name formatted as {brandname.gorgias.com} in the Store name field
Click on Install app
Authorize Gorgias to read and access your account data
Go to My Apps under App store in your Gorgias account to check if AfterShip Returns is connected successfully.
After connecting your AfterShip Returns Center account with Gorgias, you need to perform these minor actions:
Connect your Shopify store: Go to APP STORE > All apps in your Gorgias account
Choose or search Shopify. Click on it to open the main integration page
Click Connect Shopify > Add app. Select the store which you'd like to connect Gorgias with
Read through the privacy and permission details and click Install app
Email verification allows you to ensure maximum deliverability over your emails, as well as prevent misuse of your email domain.
For complete Email domain verification, checkout this guide
Once the connection is established, your customer service team can easily access customer order information whenever they check tickets.
On the right-hand sidebar, you can see the following details.
Order number
RMA number
Status
Resolution type
Refund value
Return method
Currency
Return reason
Blocked customers' details (Make sure you add the customer to your blocklist first)
In case you face any issue during the integration process, contact our chat support team now.
Overview
After getting their return request approved, shoppers generally have queries related to refund, delays, etc. For brands, it is imperative to provide customer with swift resolution to their queries.
AfterShip Returns can be integrated with Gorgias, a multichannel customer service platform to quickly respond to customer service requests regarding returns, refunds, and exchanges.
📢 What you’ll learn
In this article, we will show you:
Set up Gorgias helpdesk
Integrate Gorgias with AfterShip Returns
Merchant experience
Set up Gorgias helpdesk
Sign up for a Gorgias account (if you don't have one)
Set up your helpdesk
Input URL of your website
Decide and input URL of your helpdesk
Click Create your helpdesk to finish setting up your Gorgias helpdesk
Integrate Gorgias with AfterShip Returns
You can access Gorgias integration page in two ways
Go to Apps in the AfterShip Returns admin
Click View more apps in the upper right-hand corner
Search Gorgias, click on it and you will land on the Gorgias integration page
or,
Navigate to the Gorgias integration page on AfterShip Returns website directly
Select AfterShip Returns from the dropdown and then click Install app
Select the right organization (online store) if you have multiple organizations configured in AfterShip Returns (Optional) for which you are establishing this integration
Input your Gorgias store name formatted as {brandname.gorgias.com} in the Store name field
Click on Install app
Authorize Gorgias to read and access your account data
How would I know the connection has been established successfully?
Go to My Apps under App store in your Gorgias account to check if AfterShip Returns is connected successfully.
Optional configurations
After connecting your AfterShip Returns Center account with Gorgias, you need to perform these minor actions:
1. Connect your Shopify store
Connect your Shopify store: Go to APP STORE > All apps in your Gorgias account
Choose or search Shopify. Click on it to open the main integration page
Click Connect Shopify > Add app. Select the store which you'd like to connect Gorgias with
Read through the privacy and permission details and click Install app
2. Verify and connect your email
Email verification allows you to ensure maximum deliverability over your emails, as well as prevent misuse of your email domain.
For complete Email domain verification, checkout this guide
Merchant experience
Once the connection is established, your customer service team can easily access customer order information whenever they check tickets.
On the right-hand sidebar, you can see the following details.
Order number
RMA number
Status
Resolution type
Refund value
Return method
Currency
Return reason
Blocked customers' details (Make sure you add the customer to your blocklist first)
In case you face any issue during the integration process, contact our chat support team now.
Updated on: 02/11/2023
Thank you!