Set Up Branded Warranty Pages
Plans: Enterprise Platforms: All platforms
AfterShip Returns offers you your own branded warranty page with full customization so you can give your customers a fully on-brand experience while they are initiating and submitting warranty claims.
In this article, we will show you:
Warranty page customization
URLs and domain
Customer experience
AfterShip Returns warranty page makes delivering a quick and easy warranty settlement experience easier. It makes building trust with your customers seamless, improving engagement, and driving revenue through a branded, frictionless, and impactful post-purchase experience.
AfterShip Return’s warranty page editor allows retailers to build multiple warranty pages to cater to customers across multiple sales channels with customizable capabilities to meet your branding and customer needs. Let’s see what customization features you get with AfterShip Return’s suite of products and features.
Go to Warranty under Add-ons in the AfterShip Returns admin. Click Warranty page
Click on Add page
Select the page template. You can set up multiple warranty pages based on two different templates
a. Order number required: AfterShip Returns connection to your online store enables warranty claims submission with the order number and email.
b. No order number required: This template is suitable for customers who purchase your products from dealers or retailers, among other offline channels. The order number is usually not available in such cases.
→ If Order number required template is selected.
The warranty page editor will open with the following settings
Page content
Theme settings
Select which part of the returns page you want to customize from the dropdown above. Warranty claim submission is a 5-step process for customers to successfully place a request.
Select the step from the dropdown. Click the down arrow to expand the dropdown
a. Order lookup
b. Item selection
c. Issue description
d. Additional information
e. Claim review
f. Error message
Customize each step's content and theme settings based on your goals
Customize the page title
Edit the warranty policy summary text, change the button text and link to redirect users to the warranty policy page
Tweak the order lookup options like order number and email text field label
Change the text of the primary button that will take customers to the item selection process. Edit the secondary button text to redirect them to the linked page if customers don’t have the required details.
Change the look and feel of the step with flexible theme settings like colors and fonts, background image, and favicon
Under the Header settings, you can change the store logo, store name, and URL and build a menu of the most frequented page
Under the Footer settings, you can add your store’s social media links along with contact us, terms and conditions, and privacy page
Edit the page title
Change the text asking why users are submitting the claim request
Modify the return reasons or add new ones for better claim analysis
Change the label for return details. Tick the checkbox to make the field necessary to move on to the next step
Tweak the label for image upload. Tick the checkbox to make the field necessary to move on to the next step
Change the text of the primary button that will take customers to the item selection process. Edit the secondary button text and add a link to redirect them to the linked page if customers don’t have the required details.
The theme settings are all the same as in the previous step
Edit the page title
Change the page description to encourage customers to choose an item they are raising requests for
The theme settings are all the same as in the previous step
This page mainly collects additional customer information, including name, address, phone number, email, supporting images, country/region, and more.
Set the page status to Hide or Show
Click + Add section to add additional form fields like file upload, dropdown, text, etc.
The theme settings are all the same as in the previous step
The claim review page lets customers review their requests once before clicking the submit button.
Change the title and the CTA button of the page as per your goal
The theme settings are all the same as in the previous step
→ If No order number required template is selected
This is also a 5-step process for customers to successfully place a request with the same page content and theme settings. The only difference is the 1st step of the process.
Here, instead of order lookup options, the customer gets an order information form wherein they are required to fill in the necessary details for you to verify the validity of the order and the warranty request raised.
Change the title and the CTA button of the page as per your requirement
Add more fields to the page based on what all information you require by clicking the + Add section button
This page allows you to decide which products you want to display on the warranty page.
Select Item selection from the dropdown menu.
Click Products
Once done, you will see the following options on the left side panel:
Product dropdown list: Under this option, customers can search or select the product from the catalog auto-synced from your store on the item selection page and choose the variant from the dropdown. You can choose to Enable or Disable the option.
Source: Under this option, you can choose to import the products from three different sources which include:
Auto-sync store products: In this option, the system automatically syncs all the products based on the store connection.
Select store products: In this option, you can select specific products from the connected store.
Import from CSV: In this option, you can import the products via CSV template.
- After selecting the Import from CSV option, click Import products
- Download a sample CSV to see how the CSV needs to be filled to import products successfully and fill in the CSV file with the products you want
- Select the file from your desktop or upload the file directly and click Upload and continue
This page allows you to customize the message for shoppers when their order is not eligible for a warranty claim. The default message is set to Outside of the warranty period but you can customize it based on what suits you the best.
See the table below to get a complete understanding of the fields that are required and how they need to be filled in to successfully upload the file and import products.
Text box: It allows you to Enable or Disable the text box on the warranty page. You can also edit the title of the text box.
Please note that it is mandatory to enable either Product drop-down list or Text box in order to get product info from the customers.
Based on the product selected, the product information will be displayed provided the store is connected to the AfterShip Returns.
Change the page title and description to encourage customers to choose an item they are raising requests for
Edit the product text label field and the CTA button text
The rest of the settings are similar to what you have done for the other template.
Click Save to confirm the changes
Once the warranty page is set up, it will automatically show on the main page
Click the {...} icon to preview, publish, rename, or delete the page
Click Edit to make changes to the page
You can configure up to 5 warranty pages for different sales channels
Each warranty page will have its unique URL though the domain for both the warranty and return page will be the same
You can customize the path of each warranty page to make them more easily accessible. Click Edit and add the path as per your preference
Add these warranty pages to your website footer, warranty policy page, or order history page
Warranty pages need to be added to your online store manually.
For any further questions or help, please contact our chat support team
Overview
AfterShip Returns offers you your own branded warranty page with full customization so you can give your customers a fully on-brand experience while they are initiating and submitting warranty claims.
What you’ll learn
In this article, we will show you:
Warranty page customization
URLs and domain
Customer experience
Warranty page customization
AfterShip Returns warranty page makes delivering a quick and easy warranty settlement experience easier. It makes building trust with your customers seamless, improving engagement, and driving revenue through a branded, frictionless, and impactful post-purchase experience.
AfterShip Return’s warranty page editor allows retailers to build multiple warranty pages to cater to customers across multiple sales channels with customizable capabilities to meet your branding and customer needs. Let’s see what customization features you get with AfterShip Return’s suite of products and features.
Go to Warranty under Add-ons in the AfterShip Returns admin. Click Warranty page
Click on Add page
Select the page template. You can set up multiple warranty pages based on two different templates
a. Order number required: AfterShip Returns connection to your online store enables warranty claims submission with the order number and email.
b. No order number required: This template is suitable for customers who purchase your products from dealers or retailers, among other offline channels. The order number is usually not available in such cases.
→ If Order number required template is selected.
The warranty page editor will open with the following settings
Page content
Theme settings
Select which part of the returns page you want to customize from the dropdown above. Warranty claim submission is a 5-step process for customers to successfully place a request.
Select the step from the dropdown. Click the down arrow to expand the dropdown
a. Order lookup
b. Item selection
c. Issue description
d. Additional information
e. Claim review
f. Error message
Customize each step's content and theme settings based on your goals
a. Order lookup
Customize the page title
Edit the warranty policy summary text, change the button text and link to redirect users to the warranty policy page
Tweak the order lookup options like order number and email text field label
Change the text of the primary button that will take customers to the item selection process. Edit the secondary button text to redirect them to the linked page if customers don’t have the required details.
Change the look and feel of the step with flexible theme settings like colors and fonts, background image, and favicon
Under the Header settings, you can change the store logo, store name, and URL and build a menu of the most frequented page
Under the Footer settings, you can add your store’s social media links along with contact us, terms and conditions, and privacy page
b. Issue description
Edit the page title
Change the text asking why users are submitting the claim request
Modify the return reasons or add new ones for better claim analysis
Change the label for return details. Tick the checkbox to make the field necessary to move on to the next step
Tweak the label for image upload. Tick the checkbox to make the field necessary to move on to the next step
Change the text of the primary button that will take customers to the item selection process. Edit the secondary button text and add a link to redirect them to the linked page if customers don’t have the required details.
The theme settings are all the same as in the previous step
c. Item selection
Edit the page title
Change the page description to encourage customers to choose an item they are raising requests for
The theme settings are all the same as in the previous step
d. Additional information
This page mainly collects additional customer information, including name, address, phone number, email, supporting images, country/region, and more.
Set the page status to Hide or Show
Click + Add section to add additional form fields like file upload, dropdown, text, etc.
The theme settings are all the same as in the previous step
e. Claim review
The claim review page lets customers review their requests once before clicking the submit button.
Change the title and the CTA button of the page as per your goal
The theme settings are all the same as in the previous step
→ If No order number required template is selected
This is also a 5-step process for customers to successfully place a request with the same page content and theme settings. The only difference is the 1st step of the process.
a. Order information
Here, instead of order lookup options, the customer gets an order information form wherein they are required to fill in the necessary details for you to verify the validity of the order and the warranty request raised.
Change the title and the CTA button of the page as per your requirement
Add more fields to the page based on what all information you require by clicking the + Add section button
b. Item selection
This page allows you to decide which products you want to display on the warranty page.
Select Item selection from the dropdown menu.
Click Products
Once done, you will see the following options on the left side panel:
Product dropdown list: Under this option, customers can search or select the product from the catalog auto-synced from your store on the item selection page and choose the variant from the dropdown. You can choose to Enable or Disable the option.
Source: Under this option, you can choose to import the products from three different sources which include:
Auto-sync store products: In this option, the system automatically syncs all the products based on the store connection.
Select store products: In this option, you can select specific products from the connected store.
Import from CSV: In this option, you can import the products via CSV template.
- After selecting the Import from CSV option, click Import products
- Download a sample CSV to see how the CSV needs to be filled to import products successfully and fill in the CSV file with the products you want
- Select the file from your desktop or upload the file directly and click Upload and continue
f. Error message
This page allows you to customize the message for shoppers when their order is not eligible for a warranty claim. The default message is set to Outside of the warranty period but you can customize it based on what suits you the best.
How to fill the CSV file accurately?
See the table below to get a complete understanding of the fields that are required and how they need to be filled in to successfully upload the file and import products.
| Column name | Is it required? | Restrictions |
|---|---|---|
| Title (required) | Yes | <=1024 characters |
| Option 1 name | No | 1. <= 512 characters 2. When filling in, Option 1 name and Option 1 value need to be filled in at the same time |
| Option 1 value | No | <= 512 characters |
| Option 2 name | No | 1. <= 512 characters 2. When filling in, Option 2 name and Option 2 value need to be filled in at the same time |
| Option 2 value | No | <= 512 characters |
| Option 3 name | No | 1. <= 512 characters 2. When filling in, Option 3 name and Option 3 value need to be filled in at the same time |
| Option 3 value | No | <= 512 characters |
| SKU (required) | Yes | <= 1024 characters |
| Variant image | No | 1. <= 2048 characters 2. Image URLs should begin with http:// or https:// |
| Price amount | No | Should not include any non-numeric characters |
| Price currency | No | Currency should be in ISO 4217 alpha code, such like USD |
| Weight value | No | Should not include any non-numeric characters |
| Weight unit | No | Allowed values are lb\kg , OZ , g |
| HS (Harmonized System) code | No | <= 1024 characters |
| Country/region of origin | No | Country should be in ISO 3166-1 alpha 3 code, such like USA |
Text box: It allows you to Enable or Disable the text box on the warranty page. You can also edit the title of the text box.
Please note that it is mandatory to enable either Product drop-down list or Text box in order to get product info from the customers.
Based on the product selected, the product information will be displayed provided the store is connected to the AfterShip Returns.
Change the page title and description to encourage customers to choose an item they are raising requests for
Edit the product text label field and the CTA button text
The rest of the settings are similar to what you have done for the other template.
Click Save to confirm the changes
Once the warranty page is set up, it will automatically show on the main page
Click the {...} icon to preview, publish, rename, or delete the page
Click Edit to make changes to the page
URLs and domain
You can configure up to 5 warranty pages for different sales channels
Each warranty page will have its unique URL though the domain for both the warranty and return page will be the same
You can customize the path of each warranty page to make them more easily accessible. Click Edit and add the path as per your preference
Add these warranty pages to your website footer, warranty policy page, or order history page
Warranty pages need to be added to your online store manually.
Customer experience
For any further questions or help, please contact our chat support team
Updated on: 30/08/2024
Thank you!