• Create Returns Labels Automatically

  Overview Automatic label generation is crucial to optimize your returns process and reduce manual efforts. AfterShip Returns allows you to create returns labels automatically instead of manually uploading them. 💡 Do you know? Return requests can be auto-approved (https://help.returnscenter.com/hc/en-us/articles/360001750027-How-to-enable-Auto-Approval-in-Returns-Popular

• How to Set Up Return Window

  Overview Return window specifies the amount of time customers have to return a product. Now, when you want to start this window to make customers eligible to submit a return request, it's up to you. It may begin once the order is placed, shipped, or delivered. If your order fulfillment is slow, you might want to take the sPopular

• Troubleshoot Label Generation Errors

  Overview AfterShip Returns is an automated, self-service portal designed to deliver a streamlined returns experience to shoppers. You can connect a AfterShip Shipping account to the AfterShip Returns and print labels with just a few clicks. ❗Error: data.shipment.shipfrom.country is a required property To generate labels successfully, the shipfrom country must be specified for each return request. ✅ Steps to fix the error Open order details in your store Edit shiPopular

• How to Let Shoppers Replace With the Same Item

  Overview Customers want products, not refunds. Even if they are not fully satisfied with the product they received, they would still prefer a simple exchange with a better alternative instead of returning it altogether. This simple barter is convenient for them and beneficial for your brand and cash flow. AfterShip Returns’ rePopular

• How Do Eligibility Rules Work for Discounted Items

  Overview AfterShip Returns enables you to set a rule for discounted items, which helps to limit the losses a merchant has to bear while accepting an order return. Set eligibility rules for discounted items Go to Eligibility rules in the AfterShip Returns admin Navigate to Basic rules and shift the togglePopular

• Set Up Blocklists and Allowlists

  Overview AfterShip Returns blocklists and allowlists feature enables you to prevent returns and allow exceptions in certain situations. To set up and manage blocklists and allowlists, navigate to AfterShip Returns admin Return policy Eligibility rules. What you’ll learn In this article, we willSome readers

• Set Up Postmen USPS Shipper Account For Seamless Label Generation

  Connect a Postmen USPS Shipper account and generate labels at discounted rates. AfterShip Returns Center allows you to create labels automatically and streamline the returns process.Some readers

• Enable Images Upload for Return Items

  Overview While submitting the return requests customers can upload the image of the returned product. You can choose to enable image(s) upload based on the return reason. Enable Images Upload Go to Return reason under Return policy section in the AfterShip Returns admin In the Reason library section, select the returSome readers

• How to Restock Returned Items

  Overview AfterShip Returns supports restocking of the returned items. With this help guide, you will learn how you can optimise inventory management with this new feature and also get answers to questions that could possibly come to your mind. What you’ll learn In this articlSome readers

• How to enable Green Returns

  Overview Accepting returns isn’t easy for e-commerce businesses because it not only consumes ample time but also costs capital related to shipping costs, damages, etc. With AfterShip Returns, you can use the ‘Green returns to skip time sinks and also obtain customer delight. When should I opt for the Green returns? Green returns allows you to refund the order amount withSome readers

• How to Auto-approve Return Requests

  Overview AfterShip Returns allows you to auto-approve return requests to speed up the processing of the return requests. RMAs can be approved automatically for all return shipping methods based on specific countries or regions. To enable Auto-approval for AfterShip Returns’s supported shipping methods, including Ship with a return label, Ship with the carrier customers choose,Some readers

• How to Offer Bundle Returns for Your Shopify Store

  Overview A bundle is a single product (SKU) in Shopify combining two or more products (SKUs). All the products in a bundle are fulfilled and sold together at a discount. This is a common practice to encourage customers to buy additional products and increase average order value. Bundles is a feature supported by AfterShip Returns that allows you to create custom-built bundles eligible to be returned paSome readers

• Managing Returns in AfterShip Returns

  Overview AfterShip Returns’ Returns dashboard lets you easily create, find, and manage RMAs with many features and functionalities. This article will take you through each and every one of them in detail. What you’ll learn In this article, we will show you: Understanding returns dashbaord Return details on dashboardSome readers

• Enable Gift Returns for Your Customers

  Overview AfterShip Returns’ new gift return functionality enables you to allow customers who receive a product as a gift to use the AfterShip Returns branded returns page to initiate a return or exchange request without any interaction with the original buyer or your customer support team. What you’llFew readers

• Set up questions to qualify products for return

  Overview Return workflows is a feature that allows you to manage return requests more effectively. The workflow tool accommodates scenarios that fall outside of a typical return policy. Under workflows, you get two templates you can choose from and set up based on your requirement. In this tutorial, we will discuFew readers

• How to Create a Workflow for Providing Extra Labels for an Item

  Overview The Print extra labels for an item feature in AfterShip Returns enables you to produce the necessary number of labels for large or heavy items being returned in a single order. By leveraging workflows, you can automate the generation of extra labels for products that exceed size or weight limits and need multiple packages for shipment. This functionalityFew readers

• Enable Image Upload Feature on Branded Returns Page

  Overview With AfterShip Returns you can allow shoppers to upload images of purchased products they wish to return. While submitting a return request, an image can be uploaded on the branded returns page. Enable image upload feature Go to Return policy (https://admin.returnFew readers

• How To Enable Returns Drop-off At Happy Returns® Locations

  Overview AfterShip Returns has partnered with Happy Returns® , a PayPal company, to offer customers convenient box-free, printer-free returns. With this integration, merchants can offer customers the option to drop off their returned items at any accessible Happy Returns® Bars in the U.S. without any label or packaging while continuing to leverage AfterShip Returns Center’s digital returns customeFew readers

• Export AfterShip Returns RMA Data

  Overview Export AfterShip Returns returns dashboard data to get a complete account of the number of return requests placed, resolution methods adopted, the zone from where maximum requests originated, return methods opted for and much more. The export file can be used to determine the returns method that are chosen the most and optimize it with better eligibility and routing rules checkFew readers

• Configure Printerless Returns with QR code Return Labels

  Overview AfterShip Returns’ Shipping settings allow you to control whether you want to offer customers a return shipping label, QR code, or both when the carrier supports the QR code when sending the items back or dropping them off at the designated location. Based on your Shipping settings, a return label, QR code, or both will be displayed on the returns page or sent via email notification. This woFew readers

• Generate Shipping Documents for Your Returns

  Overview Packing slips are provided with return labels that act as a paper trail or record of what should be in the shipment. They usually contain RMA numbers, order numbers, product SKUs, product quantities, return reasons, and ship from and ship to location addresses. In AfterShip Returns, you can edit, andFew readers

• How to Enable Order Lookup by Email or Shipping Postal Code

  Overview On AfterShip Returns, merchants can allow their customers to search or find their orders by email address, shipping postal code and phone number. This can be easily set up in your return page editor. What you’ll learn In this tutorial, we’ll discuss: How to enable order lookup Modify the verification meFew readers

• Auto-Create Orders for the Replace With the Same Item Return Requests

  Overview Returns can be difficult to manage, especially when your store is closing a large sales volume every month. The new automation rule to create exchange orders automatically when a shopper chooses to exchange the purchased item with the same item will help you manage returns better and streamline the return process further. Enable aFew readers

• Connect VESYL to Generate USPS Return Labels

  Overview AfterShip Returns is a comprehensive returns management solution designed to streamline and simplify the process of handling product returns for eCommerce businesses with multitude of services including like a self-service returns portal, automated return label generation, custom return policies, real-time return notifications, and detailed analytics and reports on return mFew readers

• How to Edit Return Shipping Instructions

  Overview AfterShip Returns allows merchants to give their customers the liberty to choose how they wish to return their orders. Based on the return method selected, merchants can set up clear shipping instructions that customers need to follow to send the item back to them. The shipping instructions and the return address for each return option can be customized via their respective detail pages.Few readers

• Auto-Cancel Return Labels

  Overview AfterShip Returns’s auto-cancel return labels rule enables you to trigger return request auto-expiration when there is no shipment update for 28 days after the request is approved. The return request status will be automatically updated from Approved to Expired and the associated return labels generated with AfterShip Returns will be automatically canceled. How was iFew readers

• How to Disable RMA Creation for Unfulfilled Orders

  Overview Prevent RMA creation for unfulfilled orders feature allows you to decide whether customers can raise return requests for unfulfilled (unshipped) orders during the return window. Activating this feature will enable customers to only submit return requests on the return portal when their original orders are fulfilled during the return windFew readers

• Auto-Select the Cheapest Carrier Per Shipment

  Overview AfterShip Returns allows you to auto-select the easily affordable carrier for shipments as well as the cheapest services provided by those carriers by simply enabling the services in the carrier account setup page. It empowers you to effortlessly manage shipping costs. By instantly comparing rates across multiple carriers in real-time, AfterShip Returns guarantees you receive the most faFew readers

• Set Product SKU Limit per Return Request

  Overview As a merchant, you can activate the product limit feature, which allows you to regulate how shoppers select returnable products within a single return request. Depending on your infrastructure configuration, you can restrict it to one SKU per return request or ensure that only products meeting the same return routing rule conditions are submitted together in one request. This functiFew readers

• Set Up Blocklists and Allowlists Based on Discount

  Overview You can set up eligibility rules for your store returns based on specific conditions. The blocklists and allowlists feature enables you to prevent returns and allow exceptions in certain situations. A discount is one of the criteria for making items eligible or ineligible for returns. 1. Blocklist returns based on discount Blocklisting a discountFew readers

• How to Tag Returned Items and Upload Images for Better Management

  Overview Getting your products back doesn’t feel good, especially after putting in so much effort to deliver them on time. However, having a friendly return policy is important at the same time because it is directly connected with the post-purchase experience. Merchants can now add tags and upload images to keep a record of the quality in which products are returned, and this help guiFew readers

• How to Process Return Requests

  Overview AfterShip Returns enables you to seamlessly approve, process, and reject return requests on the RMA detail page. What you'll learn In this article, we will discuss: RMA detail page: Overview Return details: administrative actions Approve Add Return label MarFew readers

• Create a Workflow for Holiday/Product-Specific Windows

  Overview AfterShip Returns’ workflow feature allows you to configure a return window for specific products based on certain conditions. This gives customers a flexible return policy and windows to return or exchange their recent purchases spanning different types, boosting customer confidence and brand loyalty.Few readers

• Learn More About Returns Tracking

  Overview With AfterShip Returns’ Returns tracking feature you can now have complete visibility over your return shipments’ tracking statuses, so you can proactively answer customers’ WISMR (Where is my return?) queries and notify them of exception events on the carrier side. Additionally, you can streamline your returns management process with automation rules, like auto-refunds and replaFew readers

• How to Edit Shipping Information

  Overview AfterShip Returns allows merchants to edit shipping information directly on the AfterShip Returns portal. It helps you to easily edit the information and regenerate a label when there is a label generation failure due to wrong information without needing to visit the eCommerce platform to edit the order data. 📢 What you’ll learn In this tutorial, we’ll discusFew readers

• How to Send Reminder Emails for Unreceived Items

  Overview To initiate a refund, it is important to get back the item from the shopper, especially when it is expensive. With AfterShip Return Center, merchants can send reminder emails to shoppers so that the latter can ship back the item as soon as possible. Check this guide to learn the steps. What you’ll learn In this article, we will show you: Set up reminder email (3-set-up-reminder-eFew readers

• Customize Return Label References

  Overview AfterShip Return's Label Reference Customization feature allows you to customize the information you want to display on the return labels reference fields to help warehouse personnel to process return packages more efficiently. Previously, by default, only RMA and Order were displayed on the return labels reference fields. With this new feature, you have the complete control oveFew readers

• How to Manually Create Return Requests

  Overview You can manually create return requests on behalf of your customers in situations where your customers may not be able to raise one. From within the AfterShip Returns admin, you can begin the returns process for your customer and submit the desired refund, exchange, return, or store credit outcome for a particular order. What you’ll learn In this article, we will show you: Create aFew readers

• Returned Item Grading

  Overview AfterShip Returns Item grading system allows merchants to review data about the returned item’s condition and determine the outcome. This grading system and refund automation enable merchants to save a lot of money and only refund customers after careful manual review and inception. The grading system aligns with two prominent functions of your returns process. When manuaFew readers

• Add Comments and Tag Members to RMA Requests

  Overview AfterShip Returns allows you to tag/mention your current organization members on the RMA timeline logs to seek their immediate assistance or direct their attention to certain important developments. You can also leave comments pertaining to critical updates and announcements resulting in faster resolution of order-related issues and improved collaboration capabilities. The mentioned member(Few readers

• Use Shopify App Extension to Improve Exchange on Store Experience

  Overview Use Shopify App Extension to improve customer experience when they land at your store for product exchange during the return process. The current script tag approach is proving to be a bit slow for merchants, loading the credit banner after the website content and tFew readers

• Delay Auto-Mark as Received Status Update

  Overview AfterShip Returns’ automation rules allow you to select and enter the days after the return is delivered to delay the auto-mark as received status update. Go to Return policy Automation rules Auto-mark as received Select the checkbox to Delay status update by x days after the return is deliveFew readers

• Managing Non-Returnable Items with Shopify Line Items Properties

  Overview While product tags can be used to manage blocklists, you can also leverage the Shopify Line Item Property to block certain items from being returned. In Shopify, a line item refers to an individual product or variant that is added to a cart or order. Each line item represents a specific product, along with its details such as quantity, price, and any customizations (like color, size, or engrFew readers

• Enable Marked as Resolved Automation for RMAs

  Overview AfterShip Returns' new automation rule automatically detects if RMA actions like receive, exchange, or refund are processed and auto-resolves the RMA accordingly. How it works The new automation is designed to automatically resolve RMAs (Return Merchandise Authorizations) based on the specific actions taken for the return request, such as receive, exchange, or refund. Below is a deFew readers