Learn More About AfterShip Returns Warranty
Overview
Believing in your products means nothing if your customers don’t believe in them. The only gap between turning one-time customers into loyal customers is how they are treated and assisted post-purchase if things go haywire.
Product warranties have become a prevalent method for eCommerce businesses to prove the quality of their products. A product under warranty increases a customer’s buyinFew readersSet Up Warranty Shipping Carriers and Locations
Overview
Under Warranty settings in the AfterShip Returns admin, merchants can now leverage the carrier accounts and shipping services originally configured to process the return shipments under Returns shipping. You can use the existing carrier accounts or add new carrier and shipping services to handle your shipping services.
Additionally, merchants can add and manage multiple warehouFew readersSet Up Warranty Period
Overview
The Warranty Period is the timeframe within which a customer can submit a claim under a product's warranty. It specifies how long after the purchase or delivery of the product the customer can request repairs, replacements, or refunds if the product fails or has defects covered by the warranty.
AfterShip Warranty allows you to set up a warranty claim period aligned with your warrantyFew readersAdd and Use Custom Fonts for Warranty Page
Overview
As an eCommerce merchant, it is crucial to maintain consistency regarding colors, logos, fonts, etc. across all platforms and outputs. AfterShip, in addition to our default fonts, allows you to upload custom fonts you may have designed or purchased for your brand.
What you’ll learn
Upload a custom font on Shopify
Add the custoFew readersIssue Store Credit for Warranty Claims
Overview
Merchants can now easily issue store credit directly through the AfterShip Warranty dashboard for warranty claims. The feature allows you to offer gift cards for warranty claims resolutions where the item can neither be replaced nor repaired and need to be returned with a single click, saving you time and improving your workflow.
Merchants no longer need to log into Shopify or oFew readersSet Up Branded Warranty Pages
Overview
AfterShip Returns offers you your own branded warranty page with full customization so you can give your customers a fully on-brand experience while they are initiating and submitting warranty claims.
What you’ll learn
In this article, we will show you:
Warranty page customization
URLs and domain
Customer experience (3-cusFew readersEnable Warranty Claim Notifications
Overview
AfterShip Returns email notifications are designed to keep your customers informed and communicate important information at every stage of the warranty claim resolution process. AfterShip Returns lets you trigger automated email notifications for multiple scenarios. This tutorial will give you a tour of enabling automated warranty claim notifications from the AfterShip Returns admin.
📢WhaFew readersWarranty Claims Status Overview Dashboard
Overview
AfterShip Returns’ Warranty claim dashboard lets you easily manage warranty requests with many features and functionalities.
What you’ll learn
In this article, we will show you:
Understanding warranty claims dashboard
Warranty claim request status
Shipping status
UndeFew readersHow to Process Warranty Claim Requests
Overview
AfterShip Returns enables you to seamlessly approve, process, and reject the warranty claim requests on the RMA detail page.
Go to Warranty under Add-ons in the AfterShip Returns admin
Click Claims
Select a claim request to open the detail page of that RMA
The RMA detail page overviews six main sections
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