Carrier - onTrac Troubleshooting Tips

Overview

If you are receiving an error message related to the destination address of the shipment with onTrac, the article provides the troubleshooting tips to help you resolve the issue.

Error message

data.shipment.ship_to address is not available for this shipment

What does it mean

The error indicates the shipment address where the shipment is suppose to be delivered.
The error also indicates that the address you have passed is not serviceable.

How to solve

Reach out to onTrac's customer support to ask specific details about why the address is not being accepted or serviceable.

Updated on: 08/10/2024