Overview
If you are receiving an error messages related to the JNE shipments, the article provides the troubleshooting tips to help you resolve the issues.
Error messages
ship_to.postal_code is invalid. [xxxxx] is not in JNE list, please check with JNE for the correct postal_code to use.
What does it mean
The error indicates that the ship_to.postal_code is not valid according to JNE pre-set list.
How to solve
Please ensure your ship_to.postal_code is included in JNE provided postal_code list, or contact JNE to get the newest postal_code and ask AfterShip to update the list.
If you have any further questions, feel free to contact our support team via live chat or email us at [email protected].