Connect Kustomer With AfterShip Tracking
Plans: All Plans Platforms: All Platforms
Add AfterShip Tracking to your Kustomer support account for ease of accessing tracking details right inside the Kustomer support ticket window. The app fetches the tracking numbers associated with the ticket requester’s email address and displays the latest delivery statuses and fields from your AfterShip Tracking account.
The integration aims to boost your customer support team’s productivity. Support agents do not have to leave Kustomer support ticket window to get delivery updates, resulting in fewer clicks for the agent and a quick turnaround time for your customers.
In this article, we will show you:
Demo
How to create an API key in your Kustomer admin
How to create an API key in your AfterShip Tracking admin
How to connect AfterShip Tracking with Kustomer
How to install AfterShip app in your Kustomer admin
How to check whether the connection has been established successfully
Go to Settings and select Security > API Keys
Select + Add API Key
A popup will appear asking you to configure your new API key. Start by giving the new API key a name. We always recommend that you use clear and illustrative names so that it's easy to know what function this API key performs if another member of your team reviews it at a later date.
Under Roles, select org.admin.apps.read and org.admin.apps.create from the dropdown menu
From the Expires dropdown menu, select the number of days that the API key should remain valid before it expires (we recommend keeping it to No expiration)
Select Create to finish creating the new API key
On the confirmation screen, you'll be shown your new key. For security reasons, this is your one and only chance to copy the key. Select Copy Token to copy the hash to your clipboard.
Please keep this token aside or paste it somewhere, we will use it soon.
Go to API keys in the AfterShip Tracking settings
Click Create API key
Start by inputting the new API key name
Select the API key as the Signature Header
In the admin API permissions section, select the Tracking tab,
Give the Read permission for Carriers, Last checkpoints, Notifications, and Trackings scopes
Give the Write permission for Estimated delivery dates scope
Click Save to finish creating the new API key
On the confirmation screen, your new API key will be shown. For security reasons, this is your one and only chance to copy the key
Select the double sheet icon to copy the API key to your clipboard
Download the API key file to save it in a safe location for future reference
The JSON file will be saved as api_key.json and will contain the following information
Navigate to the Kustomer integration page on AfterShip website
Select AfterShip Tracking from the dropdown and then click Install app
Select the right organization (online store) if you have multiple organizations configured in AfterShip (Optional) for which you are establishing this integration
Input the API key copied from the Kustomer admin in the API KEY field, then click Install app
You have done the connection part on the AfterShip side. The AfterShip app will now appear on your Kustomer Apps page
Go to Apps in the Kustomer admin
Search AfterShip Tracking under the Apps Directory
Go to Apps > Explore Directory in the Kustomer admin
Search AfterShip Tracking under the Apps Directory
Select AfterShip Tracking and click Install
On the confirmation screen, click Install app again and input AfterShip API Key in the apiKey field
Click Install
Your AfterShip Tracking account is now successfully connected to your Kustomer account.
You can check the connection under the Apps Directory of your Kustomer account
Once the connection is established successfully, your team can see and share the following tracking events directly inside the Kustomer ticket window.
Tracking number
Tracking status
Estimated delivery date
Carrier
Origin Country
Destination country
Order number
Order date
Delivery date
Pick up date
In case you face any issues, feel free to reach out to our chat support team.
Overview
Add AfterShip Tracking to your Kustomer support account for ease of accessing tracking details right inside the Kustomer support ticket window. The app fetches the tracking numbers associated with the ticket requester’s email address and displays the latest delivery statuses and fields from your AfterShip Tracking account.
The integration aims to boost your customer support team’s productivity. Support agents do not have to leave Kustomer support ticket window to get delivery updates, resulting in fewer clicks for the agent and a quick turnaround time for your customers.
What you’ll learn
In this article, we will show you:
Demo
How to create an API key in your Kustomer admin
How to create an API key in your AfterShip Tracking admin
How to connect AfterShip Tracking with Kustomer
How to install AfterShip app in your Kustomer admin
How to check whether the connection has been established successfully
Demo
Create an API key in your Kustomer admin
Go to Settings and select Security > API Keys
Select + Add API Key
A popup will appear asking you to configure your new API key. Start by giving the new API key a name. We always recommend that you use clear and illustrative names so that it's easy to know what function this API key performs if another member of your team reviews it at a later date.
Under Roles, select org.admin.apps.read and org.admin.apps.create from the dropdown menu
From the Expires dropdown menu, select the number of days that the API key should remain valid before it expires (we recommend keeping it to No expiration)
Select Create to finish creating the new API key
On the confirmation screen, you'll be shown your new key. For security reasons, this is your one and only chance to copy the key. Select Copy Token to copy the hash to your clipboard.
Please keep this token aside or paste it somewhere, we will use it soon.
How to create an API key in your AfterShip Tracking admin
Go to API keys in the AfterShip Tracking settings
Click Create API key
Start by inputting the new API key name
Select the API key as the Signature Header
In the admin API permissions section, select the Tracking tab,
Give the Read permission for Carriers, Last checkpoints, Notifications, and Trackings scopes
Give the Write permission for Estimated delivery dates scope
Click Save to finish creating the new API key
On the confirmation screen, your new API key will be shown. For security reasons, this is your one and only chance to copy the key
Select the double sheet icon to copy the API key to your clipboard
Download the API key file to save it in a safe location for future reference
The JSON file will be saved as api_key.json and will contain the following information
{
"api_key": "asat_de4af28c6d0000dabf1814987654321",
"api_secret": "",
"api_key_type": "API key"
}How to connect AfterShip Tracking with Kustomer
Navigate to the Kustomer integration page on AfterShip website
Select AfterShip Tracking from the dropdown and then click Install app
Select the right organization (online store) if you have multiple organizations configured in AfterShip (Optional) for which you are establishing this integration
Input the API key copied from the Kustomer admin in the API KEY field, then click Install app
You have done the connection part on the AfterShip side. The AfterShip app will now appear on your Kustomer Apps page
Go to Apps in the Kustomer admin
Search AfterShip Tracking under the Apps Directory
How to install AfterShip app in your Kustomer admin
Go to Apps > Explore Directory in the Kustomer admin
Search AfterShip Tracking under the Apps Directory
Select AfterShip Tracking and click Install
On the confirmation screen, click Install app again and input AfterShip API Key in the apiKey field
Click Install
Your AfterShip Tracking account is now successfully connected to your Kustomer account.
How to check whether the connection has been established successfully
You can check the connection under the Apps Directory of your Kustomer account
Once the connection is established successfully, your team can see and share the following tracking events directly inside the Kustomer ticket window.
Tracking number
Tracking status
Estimated delivery date
Carrier
Origin Country
Destination country
Order number
Order date
Delivery date
Pick up date
In case you face any issues, feel free to reach out to our chat support team.
Updated on: 14/03/2024
Thank you!