Connect Kustomer With AfterShip Tracking
Overview
Add AfterShip Tracking to your Kustomer support account for ease of accessing tracking details right inside the Kustomer support ticket window. The app fetches the tracking numbers associated with the ticket requester’s email address and displays the latest delivery statuses and fields from your AfterShip Tracking account.
The integration aims to boost your customer support team’s productivity. Support agents do not have to leave Kustomer support ticket window to get delivery updates, resulting in fewer clicks for the agent and a quick turnaround time for your customers.
What you’ll learn
In this article, we will show you:
- How to create an API key in your AfterShip Tracking admin
- How to connect AfterShip Tracking with Kustomer
- How to check whether the connection has been established successfully
Get an API key in your AfterShip admin
Step 1. Access AfterShip integration
- Go to AfterShip Tracking and select Apps.
- Click View more apps and choose Kustomer from the list.
- Click the Install app to access the integration authorization page.
- Copy the AfterShip API Key and keep it aside for later use
Step 2. Confirm the integration
- Go back to AfterShip Tracking and navigate to the Apps section. You should now see Kustomer listed as successfully installed.
Install AfterShip Tracking in Kustomer admin
- Go to Apps > Explore Directory in the Kustomer admin
- Search AfterShip Tracking under the Apps Directory.
- Select AfterShip Tracking and click Install.
- On the confirmation screen, click Install app again and input AfterShip API Key in the apiKey field.
- Click Install.
Your AfterShip Tracking account is now successfully connected to your Kustomer account.
Check if the connection has been established successfully
- You can check the connection under the Apps Directory of your Kustomer account. AfterShip Tracking will display under the All Apps list with a green check mark labelled "Installed and up-to-date".
- Once the connection is successfully established, your team will be able to view and share the following tracking events directly within the Kustomer ticket window for customers submitting tickets or inquiries.
Field | Description |
|---|---|
Tracking number | A unique identifier for the shipment to track the package’s journey through the carrier’s system. |
Tracking status | The current status of the shipment (e.g., "In Transit," "Delivered," "Out for Delivery,"). |
Estimated delivery | The date the carrier expects the shipment to arrive at its destination. The EDD will be displayed based on the EDD settings in your AfterShip Tracking admin. |
Carrier | The carrier responsible for handling the shipping and delivery (e.g., UPS, FedEx, DHL). |
Origin country | The country from which the item is being shipped. |
Destination country | The country where the item is being delivered to. |
Order number | The unique identifier for the customer’s order, linking the ticket to a specific purchase. |
Order date | The date when the customer placed the order. |
Delivered date | The actual date when the item was delivered. |
Pick-up date | The date when the shipment was picked up by the carrier from the fulfillment center. |
Carrier Tracking page | The courier's tracking page URL. |
Carrier service type | Service type of the selected carrier |
Shipping method | The shipping method of the shipments. |
Destination address | Destination address of the shipment |
Origin address | Origin address of the shipment |
Transit time | The total time spent on this shipment so far. |
Ship date | The ship date of the shipment. |
Product title | Product title of the shipment item. |
Variant title | Variant title of the shipment item. |
Quantity | Quantity of the shipment item. |
Latest checkpoint carrier | Check point detail |
Latest checkpoint status | Check point detail |
Latest checkpoint message | Check point detail |
Latest checkpoint address | Check point detail |
Latest checkpoint date | Check point detail |
AfterShip tracking page | URL to your AfterShip branded tracking page with “tracking number” as a pre-set parameter. |
- You can also create a test customer and ticket to see if all the information from AfterShip Tracking is flowing smoothly to Kustomer (see attached below).
In case you face any issues, feel free to reach out to our chat support team.
Updated on: 23/01/2026