Learn About Claim Status Update Notifications
Overview
Stay effortlessly informed with AfterShip Protection as it automatically sends timely status updates to both you and your customers whenever there is a change in the claim status.
What you’ll learn
In this tutorial, we’ll discuss:
Notification to merchants
Below are the different claim statuses for which you will receive a notification as soon as the claim status is updated. All the supported notifications are enabled by default and are not customizable.
Claim status updates:
Notification | Explanation |
|---|---|
Unsubmitted | When the claim is submitted by your customers but not submitted to the insurance company. (You can see this status when you disable the feature: Automatically submit the claims submitted by your buyers to the insurance company) |
Submitted | When the claim is submitted to the insurance company |
Awaiting documents | When the claim submitted by your customers need additional documents. The similar notification will be sent to your customer with the list of documents required. |
Approved | When the claim is approved by the insurance company |
Paid | When the claim is paid by the insurance company |
Denied | When the claim is denied by the insurance company |
Closed | When the claim is closed by the insurance company |
Auto-resolution status:
Notification | Explanation |
|---|---|
Auto-resolve successfully | When the auto resolution is triggered successfully, you will receive an email |
Failed to auto-resolve | When the auto resolution fails to trigger. you will receive an email |
Data Summary
Notification | Explanation |
|---|---|
Claims are being paid within a day | We’ll send you emails when your claims are being paid within a day |
Monthly billing detail | At the beginning of every month, we’ll send you the billing detail of the last month along with the premium and claim amount details |
Notification to customers
AfterShip Protection notifies your customers whenever there is a resolution status update. You can enable/disable which all notifications you'd like to activate.
- Go to Protection > ** Notifications ** in your AfterShip Tracking admin
- Shift the toggle to the right to enable and to the left to disable the notifications based on your requirements
- Click Preview to view the email template
Below are the different notifications that your customers will receive when there is a claim status update:
Notification | Explanation |
|---|---|
Order protected | When a customer placed an order with AfterShip Protection |
Claim status becomes "Awaiting documents" | When the claim is submitted to the insurance company and requires additional documents before they can proceed with the claim process |
Resolution status is "To be resolved" | When the claim is submitted by the customer and is under process |
Resolution status is "Resolved" | When the claim is resolved |
Resolution status is "Denied" | When the claim is denied |
If you have any queries, feel free to reach out to our support team for quick assistance.
Updated on: 08/02/2024