How to Submit Claims to the Insurance Company Directly

In order to improve the claim approval process efficiency for the insurance company, we let the merchants review the claim info before submitting it to the insurance company by default to help reduce the back-and-forth communication.

Merchants can submit claims directly to the insurance company via a simple setting.

📢 What you’ll learn

In this tutorial, we’ll discuss:

How to enable automatic claim submissions
FAQs

How to enable automatic claim submissions

Log in to AfterShip admin account
Go to Protection > Settings
Scroll down to Automatically submit claims and check the given option



Once you enable the setting, all new claims will submit to the insurance company directly and this setting won’t affect the submitted claims. The initial resolution status will be ‘to be resolved’ if you enable this feature.

If you disable the setting, you need to review all new claims first before submitting it to the insurance company. You could add more information to the claim for smooth processing. The initial resolution status will be ‘unsubmitted’ if you disable this feature.

FAQs

1) Will enabling or disabling this setting affect the submitted claims?

No, the claims that are already submitted won't be affected with this change.

Updated on: 15/02/2023