Magento Installation Troubleshooting

Plans: All plans Platforms: Magento

Overview

Magento is one of the most popular eCommerce systems, written in PHP. AfterShip supports multiple Magento stores. If you encounter any errors while connecting to AfterShip, refer to this guide for assistance.

Error: Insufficient permissions

Resolve this error by granting complete access to Role Resources. For Custom Resource access, you need to enable additional permissions.

Grant permissions for Custom Resource access

Log into Magento admin panel > System > Web Services > SOAP/XML-RPC - Roles
Select a role > Role Resources > Select Custom as the Resource Access
Enable the below-mentioned permissions:

Customers --> Retrieve customer info
Sales --> Order --> Order shipments --> Retrieve shipment info
Sales --> Order --> Retrieve order info
Shopping Cart --> Shipping methods in the shopping cart --> Get the list of available shipping methods
Core --> Store --> List of stores
Core --> Store --> Retrieve store data

Save changes

Error: Calling parameters do not match the signature

Steps to fix the error

Open the file: lib/Zend/XmlRpc/Server.php
Look for the below-mentioned code

if (!$matched) { 

#require_once 'Zend/XmlRpc/Server/Exception.php'; throw new Zend_XmlRpc_Server_Exception('Calling parameters do not match signature', 623); 

}

Comment it out

/* 

if (!$matched) { 

#require_once 'Zend/XmlRpc/Server/Exception.php'; throw new Zend_XmlRpc_Server_Exception('Calling parameters do not match signature', 623); 

} 
*/

Error: Invalid web service adapter specified

Steps to fix the error

Open Apache WEB server .htaccess file > Modify-MultiViews
Look for the below-mentioned code

<Directory /var/www/magento>            

Options Indexes FollowSymLinks MultiViews

Replace it with the below code snippet

<Directory /var/www/magento><br>   

Options Indexes FollowSymLinks -MultiViews

Fatal error: Call to undefined function libxml_disable_entity_loader()

This error usually occurs when your store has been patched for fixing an API vulnerability and your server’s PHP version does not support the added patch.

Steps to fix the error

Upgrade PHP to a newer version

Magento 1 Timeout Error

Encountering a timeout error when connecting AfterShip with your Magento 1 store might indicate an issue with an untrusted SSL certificate across web browsers.

Steps to fix the error

Review the SSL certificate in use
Install the appropriate certificates to ensure compatibility across all web browsers
Connect Magento 1 Store to AfterShip

This should help address the timeout error when integrating AfterShip with your Magento 1 store.

In case of queries, write to us at [email protected].

Updated on: 07/03/2024